Senior CRM Platform Architect - Customer Service

Hyundai Capital America; Irvine (CA); Hybrid; USD 132,000 - 205,000; Full time

Benefits offered by this job

Hybrid work 4+1

Vehicle allowance

Health coverage

HSA contributions

401(k) with match

Life & disability insurance

Wellbeing resources

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America is seeking a Sr. Solution Architect for the Customer Service Platform to steer CRM architecture strategy and target‑state design across customer service and contact centers.

You will partner with business and tech stakeholders to deliver scalable, secure, and integrated solutions, setting architecture standards and guiding long‑term platform modernization. You will define CRM integration strategies, governance, and data architecture while ensuring security and compliance.

Qualifications

• 8+ years of experience in solution architecture, enterprise applications, CRM platforms, or related technology roles.
• Experience leading CRM, customer service, contact center, or digital platform transformation initiatives.
• Salesforce Service Cloud or comparable CRM experience preferred; financial services or automotive experience preferred.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field.

Responsibilities

• Define the CRM target‑state architecture and lead modernization initiatives.
• Govern solution architecture, technical standards, and design decisions across CRM initiatives.
• Define CRM integration and data strategies, including APIs and enterprise integrations.
• Lead CRM migration initiatives and guide platform simplification and retirement of legacy systems.
• Advise business and technology leaders on architecture strategy, risks, roadmaps, and decisions.

Skills

CRM architecture

Salesforce Service Cloud

CRM integrations

Enterprise architecture

Leadership

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce Service Cloud

Enterprise Architecture Tools

Job description

Hyundai Capital America is seeking a Sr. Solution Architect for the Customer Service Platform to steer CRM architecture strategy and target‑state design across customer service and contact centers.

You will partner with business and tech stakeholders to deliver scalable, secure, and integrated solutions, setting architecture standards and guiding long‑term platform modernization. You will define CRM integration strategies, governance, and data architecture while ensuring security and compliance.