Hybrid Senior CRM Solution Architect – Customer Service

HYUNDAI Translead, Inc

Irvine (CA)

Hybrid

USD 140,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Hybrid flexibility - 4 days in office,

Remote day option

Comprehensive health coverage

401(k) with company match

Life and disability insurance

Wellbeing programs

Volunteer Time Off

Job summary

Hyundai Capital America (HCA) is seeking a Sr. Solution Architect for the Customer Service Platform to lead CRM architecture strategy and target-state design supporting customer service and contact center operations.

You will partner with business and technology stakeholders to deliver scalable, secure, and integrated solutions while establishing architecture standards and guiding long-term platform modernization.

Qualifications

8+ years of experience in solution architecture, enterprise applications, CRM platforms, or related technology roles.
Experience leading CRM, customer service, contact center, or digital platform transformation initiatives.
Salesforce Service Cloud or comparable CRM experience preferred; financial services or automotive experience preferred.
Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field.
Strong expertise in CRM architecture, integrations, data strategy, automation, governance, and modernization.
Proven ability to define architecture roadmaps, influence technical decisions, and guide enterprise-scale implementations.

Responsibilities

Define and lead the CRM target-state architecture, ensuring scalable, secure, and business-aligned solutions.
Establish architecture standards, solution patterns, and platform roadmaps that support long-term growth and modernization.
Govern solution architecture, technical standards, and design decisions across CRM initiatives.
Ensure solutions meet security, compliance, performance, and scalability requirements.
Define CRM integration and data strategies, including APIs, enterprise integrations, and customer data architecture.
Partner with data and technology teams to support automation, analytics, and a unified customer experience.
Lead CRM modernization and migration initiatives, ensuring alignment with target-state architecture.
Guide platform simplification, legacy retirement, and process transformation efforts.
Advise business and technology leaders on architecture strategy, risks, roadmaps, and solution decisions.
Drive alignment across stakeholders, vendors, and delivery teams.
Provide architecture oversight to vendors and delivery partners to ensure quality, consistency, and adherence to standards.