Senior CRM Innovation Lead

eTeam; East Hanover (NJ); Hybrid; USD 309,464,000 - 392,561,000; Full time

Job summary

eTeam is seeking an Associate Director of Product Innovation to drive CRM Labs initiatives in East Hanover, NJ. This role blends strategy, prototyping, and governance to transform CRM opportunities into validated concepts with enterprise impact.

You will partner with Product Owners, IT, architecture, UX, and security teams to translate demand into disciplined experimentation and scalable delivery through standard product roadmaps.

Qualifications

• Experience translating CRM opportunities into structured experiments and learnings.
• Ability to lead cross-functional teams through rapid prototyping cycles.
• Strong governance, privacy, and compliance awareness in healthcare contexts.

Responsibilities

• Execute the CRM Labs model with timeboxed stages (ideation to PoC).
• Lead rapid prototyping with defined lifecycles and endpoints.
• Translate opportunities into testable concepts with clear success criteria.
• Coordinate cross-functional execution across CRM Product, IT, architecture, UX, and compliance.

Skills

CRM

Innovation leadership

Product development

Data & AI literacy

Stakeholder management

Agile delivery

Education

Bachelor's degree in related field

Tools

Salesforce

Veeva

OpenAI

AWS

Job description

eTeam is seeking an Associate Director of Product Innovation to drive CRM Labs initiatives in East Hanover, NJ. This role blends strategy, prototyping, and governance to transform CRM opportunities into validated concepts with enterprise impact.

You will partner with Product Owners, IT, architecture, UX, and security teams to translate demand into disciplined experimentation and scalable delivery through standard product roadmaps.