Associate Director, AI-Driven CRM Innovation

Novartis

East Hanover (NJ)

Hybrid

USD 149,000 - 189,000

Full time

2 days ago

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Benefits offered by this job

Health, dental, vision

401(k)

Hybrid work model

Paid time off

Job summary

Novartis is seeking an Associate Director of Product Innovation to lead CRM Labs with rapid experimentation, prototyping, and evidence-based decision making. You will partner with Product Owners, IT, architecture, UX, analytics, privacy, legal, and compliance to translate demand into testable concepts and scalable solutions.

The role is based in East Hanover, NJ, offering a hybrid work model. A strong background in CRM, AI-enabled data products, and product delivery is essential for success in

Qualifications

6+ years in CRM, product management, innovation delivery, consulting, or related leadership roles.
Experience translating ideas into experiments, prototypes, or proof-of-concept work.
Strong cross-functional collaboration across Product, IT, architecture, engineering, UX, analytics, privacy, legal and compliance.

Responsibilities

Lead rapid experimentation and prototyping within CRM Labs.
Define value hypotheses, success criteria, and practical build plans.
Partner with stakeholders to translate demand into testable concepts.
Ensure governance, privacy, security, and compliance throughout the process.

Skills

Rapid experimentation

Prototype development

Product leadership

Agile delivery

Strategic thinking

Education

Bachelor's degree

Master's/MBA preferred

Tools

Salesforce

Veeva

AWS

OpenAI

Anthropic

Snowflake

Job description

The role is based in East Hanover, NJ, offering a hybrid work model. A strong background in CRM, AI-enabled data products, and product delivery is essential for success in

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