Director, Product Design - CRM Experience & Field UX

3M HEALTHCARE; East Hanover (NJ); On-site; USD 185,500 - 344,500; Full time

Benefits offered by this job

Health benefits

401(k) matching

Generous time off

Job summary

Novartis is seeking a Director, Product Design to lead UX for the CRM ecosystem across medical, customer engagement and patient services. Located at the East Hanover, NJ site, this role defines design strategy, user research integration, and mobile-first interfaces that reduce administrative friction and boost field productivity.

You will collaborate with product, engineering and QA, ensure accessibility, and guide multiple design initiatives with cross-functional teams.

Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or related field required.
• Master’s degree or UX Design certification preferred.
• 8+ years of mobile UX/UI design experience in CRM/SaaS or related fields.
• Experience designing cross-platform apps for field-based users.
• Proven ability to create wireframes, prototypes, and high-fidelity mockups.
• Experience in agile delivery environments and cross-functional collaboration.
• Ability to implement design standards across delivery teams and ensure accessibility.

Responsibilities

• Lead field user insights and translate research into design priorities and roadmaps.
• Design wireframes, prototypes, and high-fidelity mockups for multi-platform CRM.
• Conduct field usability testing and iterate designs based on feedback.
• Reduce administrative burden in CRM interfaces to boost field productivity.
• Collaborate with Product Managers, Engineering and QA to ensure feasible, quality implementation.
• Drive continuous UX improvements and ensure accessibility across platforms.

Skills

Mobile UX/UI design

CRM/SaaS experience

Cross-platform design

Agile delivery

Salesforce

Education

Bachelor's degree in Design

Master's degree or UX Design certification

Tools

Salesforce

Job description

Novartis is seeking a Director, Product Design to lead UX for the CRM ecosystem across medical, customer engagement and patient services. Located at the East Hanover, NJ site, this role defines design strategy, user research integration, and mobile-first interfaces that reduce administrative friction and boost field productivity.

You will collaborate with product, engineering and QA, ensure accessibility, and guide multiple design initiatives with cross-functional teams.