Senior CRM Acquisition Integration Lead

Grant Thornton (US); Chicago (IL); Hybrid; USD 144,000 - 216,000; Full time

Benefits offered by this job

Hybrid work model

In-person 3 days/week

Bonus potential

Job summary

Grant Thornton is seeking an Associate Director, CRM Acquisition Integration Lead to join the team. The CRM Acquisition Integration Lead reports directly to the Customer Platforms Leader and serves as the strategic lead responsible for assessing, planning, and governing CRM integration activities for acquired firms and business entities.

The role includes guiding the integration strategy, coaching junior BAs, and ensuring CRM platforms like Dynamics 365, Salesforce, and HubSpot align with

Qualifications

• Experience leading CRM assessments, due diligence, and acquisition integrations.
• Knowledge of data migration, data mapping, cleansing, and governance practices.
• Experience documenting current-state and future-state business processes.
• Experience supporting mergers, acquisitions, or business integration initiatives.

Responsibilities

• Lead CRM discovery and assessment workshops with acquired firms.
• Document current-state business processes, integrations, data models, and operating practices.
• Develop acquisition readiness recommendations for executive leadership.
• Align acquired firms with enterprise CRM strategy, governance, architecture, and roadmap priorities.
• Identify opportunities to leverage existing Customer Platform capabilities while minimizing unnecessary customization.

Skills

Leadership

Facilitation

Stakeholder management

CRM integration

Power Platform

Data governance

Data migration

Tools

Dynamics 365

Salesforce

HubSpot

Power BI

Dataverse

Job description

Grant Thornton is seeking an Associate Director, CRM Acquisition Integration Lead to join the team. The CRM Acquisition Integration Lead reports directly to the Customer Platforms Leader and serves as the strategic lead responsible for assessing, planning, and governing CRM integration activities for acquired firms and business entities.

The role includes guiding the integration strategy, coaching junior BAs, and ensuring CRM platforms like Dynamics 365, Salesforce, and HubSpot align with