Senior CRM Account Executive: AI-Powered Customer Workflows

ServiceNow; Addison (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

ServiceNow is seeking a Sr. CRM Account Executive to drive market success for CRM and Customer Workflow solutions built on our AI-powered platform.

You will own the full sales cycle in a designated territory, shaping how organizations unify customer-facing processes and accelerate digital transformation. Collaborate with Solution Consulting, Customer Success, Marketing, and leadership to develop account strategies, build executive relationships, and close multi-stakeholder deals that deliver

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Travel required: 30-50%

Responsibilities

• Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
• Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
• Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.
• Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
• Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
• Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
• Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.
• Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
• Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.
• Champion diversity and belonging to contribute to an open and inclusive environment.

Skills

AI in work processes

ROI experience

Sales/AE experience

Business sales process understanding

Travel willingness

Job description

ServiceNow is seeking a Sr. CRM Account Executive to drive market success for CRM and Customer Workflow solutions built on our AI-powered platform.

You will own the full sales cycle in a designated territory, shaping how organizations unify customer-facing processes and accelerate digital transformation. Collaborate with Solution Consulting, Customer Success, Marketing, and leadership to develop account strategies, build executive relationships, and close multi-stakeholder deals that deliver