Sr. CRM Account Executive

ServiceNow; Addison (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

ServiceNow is seeking a Sr. CRM Account Executive to drive market success for CRM and Customer Workflow solutions built on our AI-powered platform.

You will own the full sales cycle in a designated territory, shaping how organizations unify customer-facing processes and accelerate digital transformation. Collaborate with Solution Consulting, Customer Success, Marketing, and leadership to develop account strategies, build executive relationships, and close multi-stakeholder deals that deliver

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Travel required: 30-50%

Responsibilities

• Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
• Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
• Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.
• Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
• Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
• Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
• Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.
• Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
• Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.
• Champion diversity and belonging to contribute to an open and inclusive environment.

Skills

AI in work processes

ROI experience

Sales/AE experience

Business sales process understanding

Travel willingness

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Sr. CRM Account Executive will drive market success for ServiceNow's CRM and Customer Workflow solutions. Built on ServiceNow's AI-powered platform, these solutions help organizations unify customer-facing processes, streamline workflows, and deliver exceptional customer experiences through a single system of action.

What You Get To Do In This Role

• Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
• Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
• Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.
• Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
• Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
• Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
• Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.
• Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
• Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.
• Champion diversity and belonging to contribute to an open and inclusive environment.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Travel required: 30-50%

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.