Senior Credit Operations Lead — Hybrid, Process & Automation

Capital on Tap; London (KY); Hybrid; USD 53,000 - 80,000; Full time

Benefits offered by this job

Private Healthcare

Worldwide travel insurance

Hertility health platform access

Anniversary Rewards

Salary Sacrifice Pension

28 days holiday

Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work

Season Ticket Loan

6 free therapy sessions

Dog Friendly Offices

Free drinks and snacks

Job summary

Capital on Tap in London is seeking a Senior Credit Operations Associate to join our hybrid office (Moorgate) three days a week. You’ll drive process improvements, own system expertise, and work on growth initiatives with cross-functional teams.

Ideal candidates have 2+ years in operations, hands-on problem-solving, and a passion for automation, AI, and data tools like Looker or Power BI. You’ll thrive in a fast-paced, collaborative environment with a strong customer focus.

Qualifications

• 2+ years in an operations role with a track record of improving processes.
• Experience as a team lead or manager is a plus.
• Hands-on problem solver who digs into tasks to understand and fix issues.
• Willingness to automate processes and leverage AI to reduce friction.
• Agile and resourceful with quick learning and initiative.
• Proficient in Excel/Sheets; knowledge of Looker/Power BI is a plus.

Responsibilities

• Drive process improvement with customer experience at the forefront.
• Become an expert on our systems and address bugs and crises.
• Analyze customer journeys to identify inefficiencies and pilot improvements.
• Collaborate with internal stakeholders on pilots and commercial initiatives.
• Lead strategic projects powering growth and deliver key initiatives.
• Ideate, deliver, and execute on the company’s biggest problems.

Skills

Operations experience

Team leadership

Problem solving

Automation

Agile mindset

Excel/Sheets

Tools

Looker

Power BI

Job description

Capital on Tap in London is seeking a Senior Credit Operations Associate to join our hybrid office (Moorgate) three days a week. You’ll drive process improvements, own system expertise, and work on growth initiatives with cross-functional teams.

Ideal candidates have 2+ years in operations, hands-on problem-solving, and a passion for automation, AI, and data tools like Looker or Power BI. You’ll thrive in a fast-paced, collaborative environment with a strong customer focus.