Credit Operations Associate

Capital on Tap

London (KY)

Hybrid

USD 73,000 - 100,000

Full time

5 days ago

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Benefits offered by this job

Private Healthcare including dental

Worldwide travel insurance

Hertility health platform access

Anniversary Rewards

Pension with employer match

28 days holiday

Learning & Wellbeing Budget

Enhanced Parental Leave

Cycle to Work

Season Ticket Loan

Therapy sessions

Dog Friendly Offices

Free drinks and snacks

Job summary

Capital on Tap in London is seeking a Credit Operations professional to drive process improvements with customer experience at the forefront. You’ll become an expert on our systems, respond to bugs and crises, and analyze customer journeys to identify friction, running pilots to improve the experience.

Work with internal stakeholders on pilots and commercial initiatives, and lead strategic projects powering growth.

Qualifications

Hands-on problem solving and deep understanding of processes to build AI/automation solutions.
Agile and resourceful in fast-moving environments to implement improvements.
Enthusiasm for automation and AI-enabled process enhancements.
Able to collaborate and lead initiatives independently when needed.
Proficient with MS Office/Google Workspace; Excel/Sheets; Looker/Power BI is a plus.

Responsibilities

Drive process improvement with customer experience at the forefront of operations.
Become an expert on systems and handle bugs, crises and cleanups.
Analyse customer journeys to identify inefficiencies and pilot improvements.
Collaborate with internal stakeholders to deliver pilots and commercial initiatives.
Lead strategic projects powering the company’s growth.
Ideation, delivery and execution for the company’s biggest problems.

Skills

Hands-on problem solver

Agile & resourceful

Automation enthusiast

Adaptable

Tech savvy

Tools

Excel/Sheets

Looker

Power BI

Job description

We’re Capital on Tap

Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we’ve done a pretty good job so far, but we’re just getting started!

This is a Hybrid role, in our London (Moorgate) Office 3 days per week.

What You’ll Be Doing

Credit Operations

Driving process improvement and promoting operational excellence with customer experience at the forefront of everything you do
Becoming an expert on our systems and the technical side of the business, ready to respond to bugs, crises and cleanups
Analysing customer journeys to identify inefficient processes, reporting and running pilots to improve user experience
Working with internal project stakeholders to deliver pilots and commercial initiatives
Getting stuck into strategic projects powering our growth
Project ideation, delivery and execution for the company’s biggest problems

We’re Looking For

Hands-on Problem Solver: You’re comfortable diving into manual tasks and processes to build a deep understanding, then leveraging that knowledge to develop impactful AI and automation solutions.
Agile & Resourceful: You’re action-oriented, quick to grasp new concepts, and adept at figuring things out on the fly.
Automation Enthusiast: You have a genuine interest in automating processes, using AI where appropriate and eliminating operational friction.
Adaptable: You can seamlessly transition between collaborating within a team and independently leading initiatives.
Tech Savvy: Proficient in Microsoft Office/Google Workspace, especially Excel/Sheets. Experience with data analysis tools like Looker or Power BI is a plus.

Diversity & Inclusion

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks