Senior Creative Services Delivery Lead

RRD Company; Atlanta (GA); On-site; USD 79,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Parental leave

Tuition assistance

Job summary

RRD Company in Atlanta is seeking an onsite Senior Project Manager to lead a dedicated project management team and ensure delivery excellence for client engagements. You will oversee staffing, risk management, and cross-functional collaboration with account teams to drive performance, quality, and renewal opportunities.

The role emphasizes coaching, process improvement, and strong client relationships, with a focus on meeting timelines and budget while advancing strategic initiatives.

Qualifications

• Bachelor's degree in related discipline is required.
• At least 5 years of related experience with client services or account-facing work.
• Strong understanding of client experience drivers and escalation triggers.
• Applies project management best practices to manage scope, schedules, quality, risks, and client expectations.
• Applies performance management and employee development skills, including coaching and team development.
• Uses analytical thinking to diagnose issues, interpret performance trends, and recommend improvements.
• Applies resource planning and prioritization skills, aligning team capacity and skills with client and business priorities.
• Influences cross-functional partnerships and collaboration to resolve issues and support business objectives.
• Demonstrates effective conflict resolution and sound escalation judgment.
• Leads process improvements and contributes to strategic initiatives.

Responsibilities

• Set team goals and manage performance to meet delivery, quality, and client satisfaction targets.
• Oversee day-to-day client services and project management operations to ensure projects are delivered on time, within scope, and according to client expectations.
• Review incoming work and assign projects based on team capacity, skill sets, and client and business priorities; execute staffing plans and resource schedules.
• Lead internal team meetings to review priorities, address risks, and ensure alignment across the team.
• Resolve complex client and project issues with cross-functional partners.
• Monitor client health, service-level agreements, and operational metrics; identify trends and take corrective action.
• Build and maintain strong client relationships through proactive communication, responsiveness, service excellence, and client-facing meetings.
• Partner with account and commercial teams, leadership, and clients to align project execution with business objectives and support renewal readiness and growth.
• Develop talent through coaching, performance management, onboarding, training, and cross-training.
• Ensure consistent application of project management processes, procedures, service standards, and quality expectations; identify risks and service improvements that strengthen customer satisfaction, retention, and team performance.
• Represent the Project Management organization in strategic planning and continuous improvement.

Skills

Project management

Client relationship management

Leadership

Communication with clients

Analytical thinking

Staffing and resource planning

Education

Bachelors degree in related discipline

Job description

RRD Company in Atlanta is seeking an onsite Senior Project Manager to lead a dedicated project management team and ensure delivery excellence for client engagements. You will oversee staffing, risk management, and cross-functional collaboration with account teams to drive performance, quality, and renewal opportunities.

The role emphasizes coaching, process improvement, and strong client relationships, with a focus on meeting timelines and budget while advancing strategic initiatives.