Senior Creative Operations Lead

Effy Jewelry; New York (NY); On-site; USD 110,000 - 125,000; Full time

Job summary

Effy Jewelry seeks a Senior Creative Program Manager to serve as the central point of intake, coordination, and accountability for all creative requests across the organization. This role is the heartbeat of the creative request process, ensuring every project moves smoothly from intake through delivery, resources are allocated effectively, and the team is hitting its KPIs.

You will own the operational backbone of creative, giving stakeholders visibility and confidence while keeping the creative

Qualifications

• Agency experience required with heavy, fast-moving creative workloads.
• 5+ years in creative operations, program management, or PM in a creative/agency setting.
• Strong KPI tracking and stakeholder communication abilities.

Responsibilities

• Own the intake and triage process for all creative requests, ensuring scoping and prioritization.
• Manage full lifecycle of projects, timelines, dependencies, and deliverables.
• Serve as primary contact between requesters and creative team, setting expectations on scope and capacity.
• Monitor KPIs like turnaround time, volume, on-time delivery, and resource utilization.
• Improve intake processes, workflows, and tools to manage requests.
• Balance workload across the team and assist leadership with prioritization decisions.
• Run regular status check-ins with stakeholders to keep projects aligned.
• Identify recurring pain points and drive process improvements for efficiency and quality.
• Maintain documentation of project status, decisions, and timelines.

Skills

Agency background

High-volume creative workloads

KPI tracking & reporting

Stakeholder management

Asana/Monday/Wrike experience

Process optimization

Tools

Asana

Monday

Wrike

Job description

Effy Jewelry seeks a Senior Creative Program Manager to serve as the central point of intake, coordination, and accountability for all creative requests across the organization. This role is the heartbeat of the creative request process, ensuring every project moves smoothly from intake through delivery, resources are allocated effectively, and the team is hitting its KPIs.

You will own the operational backbone of creative, giving stakeholders visibility and confidence while keeping the creative