Senior Creative Program Manager

Effy Jewelry; New York (NY); On-site; USD 110,000 - 125,000; Full time

Job summary

Effy Jewelry seeks a Senior Creative Program Manager to serve as the central point of intake, coordination, and accountability for all creative requests across the organization. This role is the heartbeat of the creative request process, ensuring every project moves smoothly from intake through delivery, resources are allocated effectively, and the team is hitting its KPIs.

You will own the operational backbone of creative, giving stakeholders visibility and confidence while keeping the creative

Qualifications

• Agency experience required with heavy, fast-moving creative workloads.
• 5+ years in creative operations, program management, or PM in a creative/agency setting.
• Strong KPI tracking and stakeholder communication abilities.

Responsibilities

• Own the intake and triage process for all creative requests, ensuring scoping and prioritization.
• Manage full lifecycle of projects, timelines, dependencies, and deliverables.
• Serve as primary contact between requesters and creative team, setting expectations on scope and capacity.
• Monitor KPIs like turnaround time, volume, on-time delivery, and resource utilization.
• Improve intake processes, workflows, and tools to manage requests.
• Balance workload across the team and assist leadership with prioritization decisions.
• Run regular status check-ins with stakeholders to keep projects aligned.
• Identify recurring pain points and drive process improvements for efficiency and quality.
• Maintain documentation of project status, decisions, and timelines.

Skills

Agency background

High-volume creative workloads

KPI tracking & reporting

Stakeholder management

Asana/Monday/Wrike experience

Process optimization

Tools

Asana

Monday

Wrike

Job description

Effy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous with innovative design, superior craftsmanship, and unparalleled quality. With a focus on innovation and creativity, Effy Jewelry has become a global leader in the fine jewelry industry. Its pieces can be found in major retailers and department stores worldwide, as well as over 150 land and cruise-based stores. Effy is also a major name in the Maritime & Cruise industry, providing exclusive onboard retail experiences including trunk shows and VIP events.

Job Summary

We are seeking a Senior Creative Program Manager to serve as the central point of intake, coordination, and accountability for all creative requests across the organization. This role is the heartbeat of the creative request process, ensuring every project moves smoothly from intake through delivery, resources are allocated effectively, and the team is hitting its KPIs. You will own the operational backbone of creative, giving stakeholders visibility and confidence while keeping the creative team focused and unblocked. Given the volume and pace of requests, we're looking for someone who has come up through an agency environment and knows firsthand how to manage a heavy, fast-moving workload without letting quality or timelines slip.

This role is a full-time, onsite position based at our NYC Headquarters. The selected candidate will be required to work onsite five days per week.

What You'll Do

• Own the intake and triage process for all incoming creative requests, ensuring each one is scoped, prioritized, and assigned appropriately.
• Manage the full lifecycle of creative projects, tracking timelines, dependencies, and deliverables across multiple concurrent requests.
• Serve as the primary point of contact between requesters and the creative team, setting clear expectations on scope, timing, and capacity.
• Monitor and report on KPIs such as turnaround time, request volume, on-time delivery, and resource utilization, using that data to identify bottlenecks and improve throughput.
• Maintain and continuously improve the intake process, workflows, and tools used to manage creative requests.
• Balance workload across the creative team, flag capacity issues, and help leadership make informed prioritization decisions.
• Run regular status check-ins with stakeholders and the creative team to keep projects aligned and moving.
• Identify recurring pain points in the request process and drive process improvements to increase efficiency and quality.
• Maintain clear documentation of project status, decisions, and timelines for visibility across the organization.

What You'll Bring

• Agency background is strongly preferred. Candidates should have direct experience managing high-volume, fast-paced creative workloads in an agency setting, where juggling multiple clients or requests simultaneously was the norm rather than the exception.
• 5+ years of experience in creative operations, program management, or project management within a creative, marketing, or agency environment.
• Proven ability to manage a high volume of concurrent requests and competing priorities without dropping details.
• Strong analytical skills, with experience tracking and reporting on KPIs to drive process improvements.
• Excellent communication skills and the ability to manage expectations across creative, marketing, and business stakeholders.
• Experience with project or work management tools such as Asana, Monday, Wrike, or similar platforms.
• A process-oriented mindset, with the ability to build and refine systems that scale with growing request volume.
• Comfort operating as the connective tissue between multiple teams, often under tight timelines and shifting priorities.

Nice to Have

• Experience in retail, fashion, or luxury goods.
• Background working directly with creative or design teams (not just adjacent to them).
• Experience building or improving intake systems and workflow tools from scratch.

Salary Range

$110,000 – $125,000 annually, depending on experience and qualifications.

Candidates must have valid work authorization for the U.S. at the time of application and throughout employment; we are not able to sponsor visas.

Effy Jewelry is committed to diversity in its workplace and is proud to offer equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying. Effy Jewelry applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.