Senior Court Operations Lead

The State of New Hampshire; Keene (NH); On-site; USD 41,000 - 49,000; Full time

Job summary

The State of New Hampshire is seeking a Senior Court Operations Specialist in Keene, NH. This senior role coordinates complex court operations, provides subject-matter expertise on case processing and court procedures, and supports staff to ensure accurate, timely operations.

Responsibilities include overseeing daily court functions, reviewing complex filings, and guiding staff with system knowledge and best practices.

Qualifications

• Education and Experience: Graduation from high school or equivalent
• Two years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.

Responsibilities

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation
• Provide guidance, training, and support to Court Operations Specialists and clerical staff
• Assist in developing and implementing operational policies, procedures, and best practices
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery
• Prepare and analyze reports, statistical data, and operational metrics for management review
• Coordinate courtroom scheduling, calendars, and case assignments
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters
• Resolve escalated customer service issues and complex inquiries
• Assist with special projects, system upgrades, and statewide initiatives

Skills

Court operations

Organizational skills

Communication

Data entry

Time management

Problem solving

Education

High school diploma

Tools

Court management systems

Microsoft Office

Job description

The State of New Hampshire is seeking a Senior Court Operations Specialist in Keene, NH. This senior role coordinates complex court operations, provides subject-matter expertise on case processing and court procedures, and supports staff to ensure accurate, timely operations.

Responsibilities include overseeing daily court functions, reviewing complex filings, and guiding staff with system knowledge and best practices.