SENIOR COURT OPERATIONS SPECIALIST

The State of New Hampshire; Keene (NH); On-site; USD 41,000 - 49,000; Full time

Job summary

The State of New Hampshire is seeking a Senior Court Operations Specialist in Keene, NH. This senior role coordinates complex court operations, provides subject-matter expertise on case processing and court procedures, and supports staff to ensure accurate, timely operations.

Responsibilities include overseeing daily court functions, reviewing complex filings, and guiding staff with system knowledge and best practices.

Qualifications

• Education and Experience: Graduation from high school or equivalent
• Two years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.

Responsibilities

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation
• Provide guidance, training, and support to Court Operations Specialists and clerical staff
• Assist in developing and implementing operational policies, procedures, and best practices
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery
• Prepare and analyze reports, statistical data, and operational metrics for management review
• Coordinate courtroom scheduling, calendars, and case assignments
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters
• Resolve escalated customer service issues and complex inquiries
• Assist with special projects, system upgrades, and statewide initiatives

Skills

Court operations

Organizational skills

Communication

Data entry

Time management

Problem solving

Education

High school diploma

Tools

Court management systems

Microsoft Office

Job description

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or nhjobs\@das.nh.gov

SENIOR COURT OPERATIONS SPECIALIST (Job ID: 53490)

State of New Hampshire Job Posting

Keene, NH

Labor Grade: 19

Position #: CT9810190009

ASAP #: 3064/26-172

Employment Type: FULL-TIME

Salary Range Steps 1-5: $40,911.00-$49,374.00

Post Date: 09/22/2026

Close Date: 10/15/2026

Location: US:NH:KEENE

Summary

The Senior Court Operations Specialist is an advanced-level professional position responsible for coordinating and overseeing complex court operations within the New Hampshire Judicial Branch. This role serves as a subject matter expert in case processing and court procedures, provides guidance to staff, and supports management in ensuring efficient, accurate, and consistent court operation.

Minimum Qualifications

• Education and Experience: Graduation from high school or equivalent
• Two (2) years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities

• Thorough knowledge of court operations, policies, and procedures
• Strong organizational and time management skills with attention to detail
• Excellent written and verbal communication skills
• Ability to analyze complex situations and make sound decisions
• Ability to manage multiple priorities in a fast-paced environment
• Skilled in data entry and standard office software

Preferred Qualifications

• Experience within a court system, preferably in progressively responsible roles
• Strong knowledge of court rules, legal terminology, and case management systems
• Demonstrated ability to train, mentor, or lead staff
• Experience with data entry, reporting, or process improvement initiatives

Work Environment

• Office setting within a courthouse environment
• Frequent interaction with the public, attorneys, and justice system partners
• May require occasional travel between court locations

Other Requirements

Successful completion of a background check, including a criminal records check.

Responsibilities

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation
• Provide guidance, training, and support to Court Operations Specialists and clerical staff
• Assist in developing and implementing operational policies, procedures, and best practices
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery
• Prepare and analyze reports, statistical data, and operational metrics for management review
• Coordinate courtroom scheduling, calendars, and case assignments
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters
• Resolve escalated customer service issues and complex inquiries
• Assist with special projects, system upgrades, and statewide initiatives

EOE

TDD Access: Relay NH 1-800-735-2964

For further information please contact Jennifer Zdon, Human Resources at Jzdon\@courts.state.nh.us.