Senior Counter Tech Lead Plumbing & HVAC Expert

Crosstown Plumbing; East Orange (NJ); On-site; USD 39,000 - 52,000; Full time

Job summary

Crosstown Plumbing in East Orange, NJ, seeks a counter sales professional with deep knowledge of plumbing, heating, HVAC, and boiler systems. You will guide contractors and homeowners, identify parts, diagnose issues, and process orders at the counter with a focus on accuracy and service quality.

You will also troubleshoot problems, mentor junior staff, and help manage inventory while maintaining a fast-paced, customer-first environment.

Qualifications

• 5+ years of plumbing, heating, HVAC, or related trade experience.
• Strong communication skills to explain technical concepts clearly.
• Reliable, dependable, and team-oriented with a strong work ethic.
• Comfortable using point-of-sale and inventory management software.

Responsibilities

• Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systems.
• Assist customers and tradespeople in identifying parts and selecting products.
• Take orders, answer questions, and manage customer payments.
• Provide prompt, professional service to every customer.
• Mentor junior counter sales associates and stay current on product updates.
• Collaborate with management on inventory needs and process receipts.

Skills

5+ years experience

Strong communication

Reliable, team-oriented

POS software proficient

Tools

POS software

Inventory management software

Job description

Crosstown Plumbing in East Orange, NJ, seeks a counter sales professional with deep knowledge of plumbing, heating, HVAC, and boiler systems. You will guide contractors and homeowners, identify parts, diagnose issues, and process orders at the counter with a focus on accuracy and service quality.

You will also troubleshoot problems, mentor junior staff, and help manage inventory while maintaining a fast-paced, customer-first environment.