Senior Corporate Reservations & Direct Booking Lead

Sage Hospitality Group; Denver (CO); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Bonus plan

Unlimited PTO

Medical, dental, & vision insurance

401(k) with employer matching

HSA and FSA

Life and AD&D insurance

Short-term disability

FMLA leave

Employee Assistance Program

Hotel discounts

Job summary

Sage Hospitality Group is seeking a Corporate Reservations Manager in Denver to own the performance and administration of Sage’s centralized reservations and distribution channels. You will oversee the third party reservations call center, act as the chain-level administrator for the SynXis CRS, and drive growth in direct bookings across the managed portfolio.

You will partner with the Corporate Director of Distribution on day-to-day system administration, vendor management, and channel

Qualifications

• High School diploma required. Four year degree in Hospitality, Business, Analytics, or a related field preferred.
• Minimum of three years of experience in hotel revenue management, reservations, or distribution operations.
• Hands-on experience administering a central reservation system; multi-property administration preferred.
• Experience managing vendors, outsourced services, or third party partners preferred.
• Background supporting both independent and branded operations strongly preferred.

Responsibilities

• Manage day-to-day performance of Sage’s third party reservations call center against SLAs and targets.
• Serve as liaison to call center vendor for issues, scripting, escalations, and brand standards.
• Monitor call quality, provide feedback, and coordinate training as needed.
• Produce and analyze call center reporting and booking forecasts to improve conversion and guest experience.
• Own SynXis CRS configuration, onboarding for new management agreements, and parity audits.
• Maintain system documentation, SOPs, and training materials; deliver training to users.
• Establish direct booking baseline by hotel and report performance regularly.
• Collaborate with digital marketing on direct booking path and rate presentation.
• Support connectivity with third party channels and ensure data integrity.

Skills

Central reservations

SynXis knowledge

Vendor management

Excel proficiency

Revenue management concepts

Channel distribution

Communication skills

Education

Bachelor's degree in Hospitality/Business/Analytics

Tools

SynXis CRS

Lighthouse / Demand360 / STR

Excel

Job description

Sage Hospitality Group is seeking a Corporate Reservations Manager in Denver to own the performance and administration of Sage’s centralized reservations and distribution channels. You will oversee the third party reservations call center, act as the chain-level administrator for the SynXis CRS, and drive growth in direct bookings across the managed portfolio.

You will partner with the Corporate Director of Distribution on day-to-day system administration, vendor management, and channel