Senior Core Systems Administrator

palmettocleantech; Charlotte (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Palmetto is seeking a Senior Systems Administrator to lead the administration, optimization, and evolution of our Core Systems ecosystem in Charlotte, NC. The role requires strong technical expertise, project ownership, and a cloud-first mindset, with the ability to mentor junior engineers.

You will scale and secure our SaaS environment, improve workflows, and drive automation including AI-powered solutions across IT and the organization, collaborating with cross-functional teams to push

Responsibilities

• Manage SaaS applications from access, configuration, and lifecycle perspectives
• Architect and lead Core Systems projects to improve business operations
• Optimize onboarding/offboarding workflows through automation
• Support and enhance security and compliance initiatives
• Mentor junior staff and act as a technical leader within the team
• Own and drive IT-related AI initiatives across the organization
• Architect and implement scalable system integrations across business platforms using APIs and middleware
• Design and maintain automation workflows to reduce manual processes across onboarding, offboarding, and support
• Lead the evaluation and implementation of new tools and technologies to improve system interoperability
• Ensure proper governance, monitoring, and documentation of integrations and APIs
• Support and enhance ITSM processes, including incident, request, and problem management
• Partner with leadership to design and technically implement change management processes
• Drive improvements in onboarding/offboarding workflows, ensuring consistency, security, and speed
• Collaborate with support teams to improve service delivery and reduce friction for end users
• Support and lead initiatives related to SOX, SOC 2, or other compliance frameworks
• Partner with Security and Audit teams to ensure systems meet compliance and control requirements
• Implement and automate controls where possible (access reviews, provisioning workflows, logging, etc.)
• Maintain system documentation and audit readiness
• Act as the owner and technical leader for IT-driven AI initiatives, including: AI-powered support workflows, Automation of repetitive operational tasks, Intelligent knowledge retrieval and self-service
• Identify opportunities to leverage AI and automation to scale IT operations and improve user experience
• Partner cross-functionally to drive adoption of AI solutions across the organization
• Serve as a technical leader and escalation point for complex systems and integrations
• Mentor and support junior team members, helping to elevate technical capabilities and best practices
• Lead projects independently, including planning, execution, stakeholder communication, and delivery
• Act as a bridge between technical teams and business stakeholders

Tools

Google Workspace

Tray.io

API integrations

Jira

Confluence

Jira Service Management

ITSM tooling

Job description

Palmetto is seeking a Senior Systems Administrator to lead the administration, optimization, and evolution of our Core Systems ecosystem in Charlotte, NC. The role requires strong technical expertise, project ownership, and a cloud-first mindset, with the ability to mentor junior engineers.

You will scale and secure our SaaS environment, improve workflows, and drive automation including AI-powered solutions across IT and the organization, collaborating with cross-functional teams to push