Senior Coordinator, Clinical Operations

Baylor College of Medicine (Houston, TX); Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Baylor College of Medicine in Houston, TX is seeking a Senior Clinical Operations Coordinator to support daily clinical and operational functions in the Urology department. You will coordinate clinic activities, manage patient flow and provider schedules, support onboarding and training, and drive workflow improvements to enhance patient experience and care continuity.

The role emphasizes cross-functional collaboration, inventory management, patient communication, and proactive problem solving

Qualifications

• Experience coordinating daily clinic operations and staff.
• Ability to manage patient flow and provider schedules.
• Experience in onboarding and training hospital staff.

Responsibilities

• Coordinates daily clinic operations, including patient flow and scheduling.
• Provides cross-coverage to maintain continuity of care during staffing changes.
• Supports patient access, safety, and quality improvement initiatives.
• Assists with patient triage, inquiries, and timely communication.
• Monitors inventory and replenishment of clinical supplies.
• Assists with patient intake and rooming to optimize clinic flow.
• Resolves billing, appointment, and operations-related concerns.
• Monitors work queues, reports, and operational activities to address issues.
• Supports staff onboarding, orientation, and ongoing development.
• Identifies workflow improvement opportunities to reduce inefficiencies.

Skills

Clinic operations

Scheduling

Patient communication

Staff onboarding

Education

High School diploma or GED

Job description

Summary

The Department of Urology is seeking a professional and experienced candidate to support the day-to-day clinical and operational functions of the unit. The Senior Clinical Operations Coordinator provides operational guidance, training, and support to staff while coordinating clinic activities to promote efficient workflows.

Job Duties

• Coordinates daily clinic operations, including patient flow, provider schedules, clinical staff coverage, patient appointments and scheduling.
• Provides operational and clinical cross-coverage support to maintain continuity of care during staffing changes and schedule adjustments.
• Assists and supports with patient access, clinical efficiency, patient safety and quality improvement, and patient experience for the clinic.
• Provides support and assists with patient Ring Central patient triage, including routing calls, responding to inquiries, and supporting timely communication with patients and staff.
• Monitors and maintains clinical inventory, ensuring adequate supplies, accurate inventory levels, and timely replenishment.
• Provides support with patient intake and rooming, including preparing patients for provider visits and supporting efficient clinic flow.
• Resolves patient and customer service concerns related to billing, appointments, and clinic operations through in-person, phone, email, and MyChart communication.
• Monitors department work queues, daily reports, schedules, medication logs, and operational activities to identify and address issues proactively.
• Assists with staff onboarding, orientation, training, and ongoing development.
• Assists maintaining clinical supplies, equipment, and inventory.
• Assists leadership in identifying opportunities to improve workflows, reduce inefficiencies, and enhance the patient experience.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• Four years of relevant experience.

Work Authorization Requirement

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.