Senior Coordinator, Clinical Operations

Baylor College of Medicine; Houston (TX); On-site; USD 57,000 - 67,000; Full time

Job summary

Baylor College of Medicine in Houston, TX, seeks a Senior Coordinator of Clinical Operations to support day-to-day clinical and operational functions in the Urology division. The role provides operational guidance, training, and staff support while coordinating clinic activities to promote efficient workflows.

Onsite only, the position requires managing patient flow, provider schedules, staff coverage, patient access, and inventory.

Qualifications

• High School diploma or GED is required.
• At least four years of relevant experience are required.

Responsibilities

• Coordinates daily clinic operations and scheduling.
• Provides staff guidance and training to support efficient workflows.
• Handles patient access, inquiries, and scheduling-related issues to ensure smooth clinic operations.

Skills

High School diploma or GED

Four years of relevant experience

Education

High School diploma or GED

Job description

Job Title: Senior Coordinator, Clinical Operations

Division: Urology

Work Arrangement: Onsite only

Location: Texas Medical Center, Houston, TX

Salary Range: $57,320 to $67,435

FLSA Status: Nonexempt

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Summary

The Department of Urology is seeking a professional and experienced candidate to support the day-to-day clinical and operational functions of the unit. The Senior Clinical Operations Coordinator provides operational guidance, training, and support to staff while coordinating clinic activities to promote efficient workflows.

Job Duties

• Coordinates daily clinic operations, including patient flow, provider schedules, clinical staff coverage, patient appointments and scheduling.
• Provides operational and clinical cross-coverage support to maintain continuity of care during staffing changes and schedule adjustments.
• Assists and supports with patient access, clinical efficiency, patient safety and quality improvement, and patient experience for the clinic.
• Provides support and assists with patient Ring Central patient triage, including routing calls, responding to inquiries, and supporting timely communication with patients and staff.
• Monitors and maintains clinical inventory, ensuring adequate supplies, accurate inventory levels, and timely replenishment.
• Provides support with patient intake and rooming, including preparing patients for provider visits and supporting efficient clinic flow.
• Resolves patient and customer service concerns related to billing, appointments, and clinic operations through in-person, phone, email, and MyChart communication.
• Monitors department work queues, daily reports, schedules, medication logs, and operational activities to identify and address issues proactively.
• Assists with staff onboarding, orientation, training, and ongoing development.
• Assists maintaining clinical supplies, equipment, and inventory.
• Assists leadership in identifying opportunities to improve workflows, reduce inefficiencies, and enhance the patient experience.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• Four years of relevant experience.

Work Authorization Requirement:

This position is not eligible for visa sponsorship.Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.