Clinic Operations Lead – Urology

Women In Science; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Baylor College of Medicine in Houston, TX is seeking a Senior Clinical Operations Coordinator to support day-to-day operations in the Department of Urology. You will guide, train, and assist staff while coordinating clinic activities to promote efficient workflows and high-quality patient care.

The role focuses on ensuring smooth patient flow, scheduling, inventory, triage support via Ring Central, and continuous process improvement to enhance patient experience.

Qualifications

• High School diploma or GED required.
• Four years of relevant experience required.

Responsibilities

• Coordinates daily clinic operations, including patient flow, provider schedules, clinical staff coverage, patient appointments and scheduling.
• Provides operational and clinical cross-coverage support to maintain continuity of care during staffing changes and schedule adjustments.
• Assists and supports with patient access, clinical efficiency, patient safety and quality improvement, and patient experience for the clinic.
• Provides support and assists with patient Ring Central patient triage, including routing calls, responding to inquiries, and supporting timely communication with patients and staff.
• Monitors and maintains clinical inventory, ensuring adequate supplies, accurate inventory levels, and timely replenishment.
• Provides support with patient intake and rooming, including preparing patients for provider visits and supporting efficient clinic flow.
• Resolves patient and customer service concerns related to billing, appointments, and clinic operations through in-person, phone, email, and MyChart communication.
• Monitors department work queues, daily reports, schedules, medication logs, and operational activities to identify and address issues proactively.
• Assists with staff onboarding, orientation, training, and ongoing development.
• Assists maintaining clinical supplies, equipment, and inventory.
• Assists leadership in identifying opportunities to improve workflows, reduce inefficiencies, and enhance the patient experience.
• Performs other job-related duties as assigned.

Education

High School diploma or GED

Job description

Baylor College of Medicine in Houston, TX is seeking a Senior Clinical Operations Coordinator to support day-to-day operations in the Department of Urology. You will guide, train, and assist staff while coordinating clinic activities to promote efficient workflows and high-quality patient care.

The role focuses on ensuring smooth patient flow, scheduling, inventory, triage support via Ring Central, and continuous process improvement to enhance patient experience.