Senior Coordinator, Clinical Operations

Women In Science; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Baylor College of Medicine in Houston, TX is seeking a Senior Clinical Operations Coordinator to support day-to-day operations in the Department of Urology. You will guide, train, and assist staff while coordinating clinic activities to promote efficient workflows and high-quality patient care.

The role focuses on ensuring smooth patient flow, scheduling, inventory, triage support via Ring Central, and continuous process improvement to enhance patient experience.

Qualifications

• High School diploma or GED required.
• Four years of relevant experience required.

Responsibilities

• Coordinates daily clinic operations, including patient flow, provider schedules, clinical staff coverage, patient appointments and scheduling.
• Provides operational and clinical cross-coverage support to maintain continuity of care during staffing changes and schedule adjustments.
• Assists and supports with patient access, clinical efficiency, patient safety and quality improvement, and patient experience for the clinic.
• Provides support and assists with patient Ring Central patient triage, including routing calls, responding to inquiries, and supporting timely communication with patients and staff.
• Monitors and maintains clinical inventory, ensuring adequate supplies, accurate inventory levels, and timely replenishment.
• Provides support with patient intake and rooming, including preparing patients for provider visits and supporting efficient clinic flow.
• Resolves patient and customer service concerns related to billing, appointments, and clinic operations through in-person, phone, email, and MyChart communication.
• Monitors department work queues, daily reports, schedules, medication logs, and operational activities to identify and address issues proactively.
• Assists with staff onboarding, orientation, training, and ongoing development.
• Assists maintaining clinical supplies, equipment, and inventory.
• Assists leadership in identifying opportunities to improve workflows, reduce inefficiencies, and enhance the patient experience.
• Performs other job-related duties as assigned.

Education

High School diploma or GED

Job description

Baylor College of Medicine

Houston, TX

Job Description

The Department of Urology is seeking a professional and experienced candidate to support the day-to-day clinical and operational functions of the unit. The Senior Clinical Operations Coordinator provides operational guidance, training, and support to staff while coordinating clinic activities to promote efficient workflows.

Job Duties

• Coordinates daily clinic operations, including patient flow, provider schedules, clinical staff coverage, patient appointments and scheduling.


• Provides operational and clinical cross-coverage support to maintain continuity of care during staffing changes and schedule adjustments.


• Assists and supports with patient access, clinical efficiency, patient safety and quality improvement, and patient experience for the clinic.


• Provides support and assists with patient Ring Central patient triage, including routing calls, responding to inquiries, and supporting timely communication with patients and staff.


• Monitors and maintains clinical inventory, ensuring adequate supplies, accurate inventory levels, and timely replenishment.


• Provides support with patient intake and rooming, including preparing patients for provider visits and supporting efficient clinic flow.


• Resolves patient and customer service concerns related to billing, appointments, and clinic operations through in-person, phone, email, and MyChart communication.


• Monitors department work queues, daily reports, schedules, medication logs, and operational activities to identify and address issues proactively.


• Assists with staff onboarding, orientation, training, and ongoing development.


• Assists maintaining clinical supplies, equipment, and inventory.


• Assists leadership in identifying opportunities to improve workflows, reduce inefficiencies, and enhance the patient experience.


• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.


• Four years of relevant experience.

Work Authorization Requirement

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.