Senior Conversion Specialist

Axos® Clearing, A Subsidiary of Axos Financial; Centennial (CO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off (Sick Leave, Vacation, &

HSA or FSA benefits

401(k) Employer Match

Job summary

Axos Clearing is seeking a customer-facing Conversion Manager to serve as the primary contact for new clients and coordinate the seamless conversion of outside accounts and assets.

You will train new clients on the proprietary platform, troubleshoot issues, and collaborate across teams to ensure timely conversions and growth opportunities for RIAs. Strong communication and problem-solving skills are essential.

Qualifications

• 5+ years of experience in financial services, with emphasis on Wealth Management and operations support for RIAs and Broker Dealers.
• Excellent communication, organizational, and problem-solving skills; strong client advocacy.

Responsibilities

• Coordinates all operational functions supporting new business, including account establishment and custodial transfers.
• Investigates, escalates, and documents issues that threaten successful conversion efforts.
• Tracks the status of each new client relationship throughout the conversion process and provides feedback to management.
• Cultivates strong relationships with RIAs and provides advanced training on processes and systems via video or on-site.
• Collaborates with Sales Relationship Management to identify opportunities for new account growth and support firms’ growth.
• Provides feedback to enhance internal processes and contribute to continuous improvement initiatives.
• Trains, educates, and mentors other Conversion Managers on day-to-day basis and advises on complex issues.
• Assists with identifying and resolving intricate trading issues.

Skills

Series 63

Series 7

Account opening

Client relationships

Communication

Problem-solving

Job description

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

Axos Clearing is hiring for a critical customer-facing role as the primary contact for new clients and coordinates the seamless conversion of outside accounts and assets. You will work closely with a group of new clients to ensure all assets are converted to in a timely manner, while training new clients on proprietary platform and operations. You will troubleshoot and solve any issues that arise in the relationship, working in collaboration with all levels of employees. You will train and educate other team members as needed and provide advice and expertise for more advanced issues as requested.

Responsibilities:

• Coordinates all operational functions supporting new business, including, but not limited to, establishing new RIA firm records on AAS’s host system, manipulating data files for account creation, populating forms necessary for new account establishment and custodial transfers, managing statements, and processing fee calculations and collections.
• Investigates, escalates, and documents issues that threaten successful and timely conversion efforts.
• Tracks the status of each new client relationship throughout the conversion process and provides feedback to management.
• Cultivates strong relationships with RIAs, while problem solving and resolving any issues that arise. Provides advanced training and orientation for new RIAs on processes and systems via video conferencing and/or on-site.
• Collaborate with the Sales Relationship Management team to identify opportunities for new account growth and support firms’ organic growth.
• Provide feedback and suggestions to enhance internal processes, contributing to continuous improvement initiatives within the organization.
• Trains, educates, and mentors other Conversion Managers on a day-to-day basis as well as provides advice for more complex issues.
• Assists with identifying and resolving intricate trading issues.

Qualifications:

• Typically 5+ years of experience in financial services, with a strong emphasis on Wealth Management and operations support for RIAs and Broker Dealers.
• Demonstrated tactical expertise in Account Opening, Account Maintenance, Trading, Corporate Actions, ACATS, Money Movement, and Tax Reporting.Proven ability to collaborate effectively with internal teams and external stakeholders.
• Excellent communication, organizational, and problem-solving skills.Strong client advocacy mindset and a commitment to delivering outstanding service.
• Series 63
• Series 7

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading