Senior Client Onboarding and Conversion Specialist

Axos Bank; Centennial (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off (PTO)

401(k) Employer Match

HSA or FSA

Job summary

Axos Clearing LLC is hiring for a critical customer-facing role as the primary contact for new clients, coordinating the seamless conversion of outside accounts and assets, and training clients on the proprietary platform and operations.

You will troubleshoot and solve issues with collaboration across all levels, train team members, and provide expertise for advanced issues as requested. This position emphasizes client satisfaction and efficient conversion processes.

Qualifications

• 5–7 years of experience in financial services.
• Series 63 license required.
• Series 7 license required.

Responsibilities

• Coordinates all operational functions supporting new business, including establishing new client records and processing custodial transfers.
• Investigates, escalates, and documents issues that threaten successful conversions.
• Tracks status of each new client relationship throughout the conversion process and provides feedback to management.
• Cultivates strong relationships with RIAs and provides advanced training and orientation on processes and systems.
• Trains and mentors other Conversion Managers on day-to-day activities and more complex issues.
• Assists with identifying and resolving intricate trading issues.

Skills

Financial services experience

Customer onboarding

Education

HS Diploma

Series 63

Series 7

Job description

Axos Clearing LLC is hiring for a critical customer-facing role as the primary contact for new clients, coordinating the seamless conversion of outside accounts and assets, and training clients on the proprietary platform and operations.

You will troubleshoot and solve issues with collaboration across all levels, train team members, and provide expertise for advanced issues as requested. This position emphasizes client satisfaction and efficient conversion processes.