Senior Conversion Specialist

Axos Bank; Centennial (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off (PTO)

401(k) Employer Match

HSA or FSA

Job summary

Axos Clearing LLC is hiring for a critical customer-facing role as the primary contact for new clients, coordinating the seamless conversion of outside accounts and assets, and training clients on the proprietary platform and operations.

You will troubleshoot and solve issues with collaboration across all levels, train team members, and provide expertise for advanced issues as requested. This position emphasizes client satisfaction and efficient conversion processes.

Qualifications

• 5–7 years of experience in financial services.
• Series 63 license required.
• Series 7 license required.

Responsibilities

• Coordinates all operational functions supporting new business, including establishing new client records and processing custodial transfers.
• Investigates, escalates, and documents issues that threaten successful conversions.
• Tracks status of each new client relationship throughout the conversion process and provides feedback to management.
• Cultivates strong relationships with RIAs and provides advanced training and orientation on processes and systems.
• Trains and mentors other Conversion Managers on day-to-day activities and more complex issues.
• Assists with identifying and resolving intricate trading issues.

Skills

Financial services experience

Customer onboarding

Education

HS Diploma

Series 63

Series 7

Job description

Axos Clearing LLC

Target Range:

$70,000.00/Yr. - $80,000.00/Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5%

These discretionary target bonuses may be awarded semi‑annually based upon your achievement of performance goals and targets.

About This Job

Axos Clearing is hiring for a critical customer-facing role as the primary contact for new clients and coordinates the seamless conversion of outside accounts and assets. You will work closely with a group of new clients to ensure all assets are converted to in a timely manner, while training new clients on proprietary platform and operations. You will troubleshoot and solve any issues that arise in the relationship, working in collaboration with all levels of employees. You will train and educate other team members as needed and provide advice and expertise for more advanced issues as requested.

Responsibilities:

• Coordinates all operational functions supporting new business, including, but not limited to, establishing new RIA firm records on AAS’s host system, manipulating data files for account creation, populating forms necessary for new account establishment and custodial transfers, managing statements, and processing fee calculations and collections.
• Investigates, escalates, and documents issues that threaten successful and timely conversion efforts.
• Tracks the status of each new client relationship throughout the conversion process and provides feedback to management.
• Cultivates strong relationships with RIAs, while problem solving and resolving any issues that arise. Provides advanced training and orientation for new RIAs on processes and systems via video conferencing and/or on-site.
• Trains, educates, and mentors other Conversion Managers on a day-to-day basis as well as provides advice for more complex issues.
• Assists with identifying and resolving intricate trading issues.

Qualifications:

• HS Diploma
• Must have 5-7 years’ experience in the financial services industry.
• Series 63
• Series 7

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self‑Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology‑driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre‑Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre‑employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E‑Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States. The E‑Verify program is an internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E‑Verify Participation Poster (English/Spanish)