Senior Conversational AI & NLP Specialist - Remote

Crystal Equation Corporation; Menlo Park (CA); Remote; USD 110,000 - 117,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Parental leave

Job summary

Crystal Equation Corporation is seeking a Conversational AI / NLP Specialist III to work remotely and support delivering internal AI products for Global People Operations. The role emphasizes compassionate customer support, scalable self-service, and collaboration with engineering partners to deliver robust AI systems.

The ideal candidate has 5+ years in Conversational AI, strong analytics, and experience shaping UX-friendly AI solutions in an agile environment.

Qualifications

• 5+ years of experience solving problems with Conversational AI in academic or professional settings.
• Experience applying strategy and user-centered approaches to your work.
• Ability to collaborate with design, product, data and tech partners in an agile environment.
• Knowledge of design principles, standards and UX best practices.
• Ability to translate business requirements into technical system-level specifications.

Responsibilities

• Research and share industry best practices to elevate conversational AI beyond traditional HR.
• Use NLP techniques to transform natural language data for classification algorithms.
• Collaborate with engineers and applied research scientists to deliver scalable algorithms.
• Translate high-level business requirements into detailed system-level and functional requirements for implementation.
• Create and refine flow diagrams and other related documentation to communicate system behavior.
• Contribute to requirements gathering, user stories, estimates, and roadmapping.
• Lead testing (A/B, usability, QA) and iterate based on results to ensure customer-centric products.
• Educate colleagues on key tenets of conversation designs.

Skills

Conversational AI

NLP

Statistical analysis

Machine learning

Stakeholder collaboration

Education

Master's Degree in Computer Science

Job description

Crystal Equation Corporation is seeking a Conversational AI / NLP Specialist III to work remotely and support delivering internal AI products for Global People Operations. The role emphasizes compassionate customer support, scalable self-service, and collaboration with engineering partners to deliver robust AI systems.

The ideal candidate has 5+ years in Conversational AI, strong analytics, and experience shaping UX-friendly AI solutions in an agile environment.