Remote Senior Presales Engineer - AI for CX

NICE; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI.

This Presales role partners with Sales on discovery calls, demos, and POCs, bridging technology and business value across CCaaS and digital engagement. The ideal candidate has 7+ years in solutions engineering, strong JavaScript and AI tooling

Qualifications

• 7+ years in solutions engineering, pre-sales, or sales-architecture roles with enterprise software sales.
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience with CCaaS familiarity.
• Proven track record delivering best-in-class solutions with strong work examples.

Responsibilities

• Lead discovery and solutioning; own discovery calls and technical deep dives.
• Deliver customized demos and POCs to illustrate business value.
• Respond to RFIs and RFPs with differentiated, creative responses.
• Design proof-of-value and accelerate deal velocity.

Skills

Business acumen

Problem-solving

Storytelling

Presentation skills

Education

Bachelor's degree in a related technology field

MBA preferred

Tools

JavaScript

Conversational AI

Low-code automation

APIs & integrations

Job description

NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI.

This Presales role partners with Sales on discovery calls, demos, and POCs, bridging technology and business value across CCaaS and digital engagement. The ideal candidate has 7+ years in solutions engineering, strong JavaScript and AI tooling