Senior Conversation Designer, Voice & Multichannel AI — Equity

Decagon; United States; On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Vacation policy

Medical benefits

Life Insurance

Disability benefits

Retirement plan

Parental leave

In-office meals

Job summary

Decagon, the leading conversational AI platform, is seeking a Conversation Design specialist to shape enterprise-grade AI experiences across voice, chat, SMS, and email. You will work directly with customers and internal teams to improve agent quality and build the systems that scale your expertise.

This role spans research, design, enablement, and product strategy, with responsibilities including creating playbooks, evaluating voice quality across providers and languages, and partnering with

Qualifications

• 5+ years of relevant experience in voice experience design, conversation design, product management, or applied linguistics.
• Hands-on experience with voice — conversational AI, speech synthesis, or audio production.
• Experience migrating NLU systems to LLM and familiarity with RAG enhancements.
• Experience building evaluation frameworks, rubrics, or QA processes.
• Strong communicator across technical and business contexts.

Responsibilities

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels.
• Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices.
• Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness.
• Build repeatable frameworks for assessing conversation and voice performance.
• Enable our Customer team to apply strong design judgment independently.
• Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations.
• Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments.

Skills

Voice experience design

Conversation designer

Product manager

Applied linguistics

Strong communicator

Tools

TTS providers

Speech synthesis tools

Job description

Decagon, the leading conversational AI platform, is seeking a Conversation Design specialist to shape enterprise-grade AI experiences across voice, chat, SMS, and email. You will work directly with customers and internal teams to improve agent quality and build the systems that scale your expertise.

This role spans research, design, enablement, and product strategy, with responsibilities including creating playbooks, evaluating voice quality across providers and languages, and partnering with