Enterprise AI Conversation Designer

Decagon; New York (NY); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan (401K/pension)

Parental Leave

Fertility and family building benefits

Monthly wellness stipend

Daily lunches and snacks

Take what you need vacation policy

Job summary

Decagon is hiring for an Agent Experience Designer to shape enterprise AI conversation experiences across chat, voice, SMS, and email. You will advise customers and internal teams on best practices, evaluate voice quality, and build scalable playbooks and evaluation frameworks.

The role collaborates with Engineering and Product to drive platform improvements and raise quality across deployments. With 3-5+ years in voice experience design or related fields, you’ll operate near the product in a

Qualifications

• 3-5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)
• Experience building evaluation frameworks, rubrics, or QA processes
• Strong communicator across technical and business contexts
• Comfortable working close to the product in a fast-moving environment

Responsibilities

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
• Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
• Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
• Build repeatable frameworks for assessing conversation and voice performance
• Enable our Customer team to apply strong design judgment independently
• Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
• Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments

Skills

Experience: 3-5+ years

Voice experience

Conversation designer

Product manager

Applied linguistics

TTS providers

Speech synthesis tools

Frontier AI tools

Tools

TTS providers

Speech synthesis tools

Frontier AI tools

Job description

Decagon is hiring for an Agent Experience Designer to shape enterprise AI conversation experiences across chat, voice, SMS, and email. You will advise customers and internal teams on best practices, evaluate voice quality, and build scalable playbooks and evaluation frameworks.

The role collaborates with Engineering and Product to drive platform improvements and raise quality across deployments. With 3-5+ years in voice experience design or related fields, you’ll operate near the product in a