Agent Experience Designer — AI Conversations & Voice (Equity)

Designbetter; San Francisco (CA); Hybrid; USD 180,000 - 220,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K retirement plan

Parental Leave

Fertility and family building benefits

Wellness stipend

Daily lunches in the office

Job summary

Decagon, a leading conversational AI platform, is hiring for an Agent Experience Design role. You'll shape how enterprises deploy AI agents across voice, chat, and email, working directly with customers and internal teams to improve agent quality and scale expert guidance.

You'll tackle research, enablement, and product strategy, creating playbooks and evaluation frameworks while partnering with Engineering and Product to translate field insights into platform improvements.

Qualifications

• 3–5+ years of relevant experience in voice experience design or related fields.
• Experience building evaluation frameworks, rubrics, or QA processes.
• Strong communicator across technical and business contexts.
• Comfortable working close to the product in a fast-moving environment.

Responsibilities

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
• Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
• Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
• Build repeatable frameworks for assessing conversation and voice performance
• Enable our Customer team to apply strong design judgment independently
• Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
• Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments

Skills

Voice experience design

Conversation design

Product management

Communication

QA frameworks

Cross-functional collaboration

Job description

Decagon, a leading conversational AI platform, is hiring for an Agent Experience Design role. You'll shape how enterprises deploy AI agents across voice, chat, and email, working directly with customers and internal teams to improve agent quality and scale expert guidance.

You'll tackle research, enablement, and product strategy, creating playbooks and evaluation frameworks while partnering with Engineering and Product to translate field insights into platform improvements.