Senior Conversation Designer for Banking & AI

JPMorgan Chase & Co.

New York (NY)

On-site

USD 120,000 - 170,000

Full time

14 days+

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Job summary

JPMorgan Chase & Co. is seeking a Senior Associate Conversation Designer for Business Banking. You will craft conversational experiences across web/mobile chat and voice/IVR, partnering with Product, Engineering, Data/ML, and Design teams to align user needs with business goals.

Lead with an iterative design mindset, leveraging feedback and data to improve clarity, task success, and accessibility. Collaborate across platforms and support research to inform design decisions.

Qualifications

3+ years in conversation or UX design.
Ability to create flows, storyboards, wireframes, or dialog scripts.
Advocates inclusive design and accessibility.
Strong communication with cross-functional partners.
Iterative design with feedback.
Basic technical literacy to understand platform constraints.

Responsibilities

Design conversational flows for generative, deterministic and hybrid experiences across channels.
Create dialog samples, intents, response guidelines and flow diagrams.
Collaborate with Product, Engineering, Data/ML to implement designs.
Incorporate accessibility and inclusive design principles.
Support research, testing, and translate insights into design improvements.

Skills

Conversation design

UX design

Inclusive design

Cross-functional collaboration

Iterative design mindset

Technical literacy

Education

Bachelor's degree in a relevant field

Tools

Sierra

Decagon

Google CCAI

Job description

Lead with an iterative design mindset, leveraging feedback and data to improve clarity, task success, and accessibility. Collaborate across platforms and support research to inform design decisions.

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