Senior Convention Services Pro: Orchestrate Flawless Events

Hotel Equities; Charlottesville (VA); Vor Ort; USD 55.000 - 60.000; Vollzeit

Zusammenfassung

Hotel Equities is seeking a Convention Services Manager in Charlottesville, VA to be the main liaison with group clients after contracts are signed. You will turn sold business into successful events, coordinating details across departments from planning through post-event billing.

The role requires 3–5 years in hotel convention services, strong communication, and proficient event technology usage. Evening and weekend availability is common due to event schedules.

Qualifikationen

• Bachelor's degree in hospitality management or related field, or equivalent experience preferred.
• 3–5 years of experience in hotel convention services, catering, or event management preferred.
• Working knowledge of event technology and booking systems (Delphi, Social Tables).
• Strong written and verbal communication, negotiation, and problem-solving skills.
• Excellent organization and ability to manage several events at once.

Aufgaben

• Serve as the primary contact for meeting planners after the sales handoff.
• Review contracts, group resumes, and banquet event orders (BEOs); ensure terms match.
• Prepare accurate BEOs and distribute to Culinary, Banquets, Engineering, AV, Housekeeping, and Front Office.
• Lead pre-convention and daily meetings with department heads.
• Oversee setup, run of show, and breakdown; ensure delivery of room sets, F&B, and tech as contracted.
• Manage room blocks, attrition, cutoff dates, and rooming lists with Reservations and Sales.
• Upsell food & beverage, AV, décor, and other services without compromising guest experience.
• Track event costs and revenue; confirm charges before final billing.
• Support department goals for catering revenue, guest satisfaction, and profit margins.
• Enforce policies, safety codes, and alcohol service rules; coordinate with outside vendors.
• Maintain event space diagrams, function space inventory, and Delphi records.
• Gather post-event feedback and share lessons learned with the team.

Kenntnisse

Communication skills

Negotiation

Problem solving

Microsoft Office

Customer focus

Leadership

Ausbildung

Bachelor's degree in hospitality management or related field

Tools

Delphi

Social Tables

Jobbeschreibung

Hotel Equities is seeking a Convention Services Manager in Charlottesville, VA to be the main liaison with group clients after contracts are signed. You will turn sold business into successful events, coordinating details across departments from planning through post-event billing.

The role requires 3–5 years in hotel convention services, strong communication, and proficient event technology usage. Evening and weekend availability is common due to event schedules.