Senior Controls Engineer - Diagnostics & Fleet Health

iconbuild.com; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

ICON is seeking a Controls Engineer II in Austin, TX to design and maintain the diagnostic infrastructure for the fleet, including troubleshooting tools, telemetry dashboards, and predictive maintenance models.

This role serves as the escalation point for complex controls failures and acts as the technical authority across Field Engineering and customer teams. It reports to the Director of Engineering Services and requires collaboration with IT, electrical, and mechanical groups.

Qualifications

• Bachelor’s degree in electrical engineering, control systems engineering or a related technical discipline.
• 3+ years of experience in industrial automation or control systems support.
• Strong working knowledge of PLCs, HMIs, SCADA systems and control network protocols.
• Demonstrated ability to diagnose hardware, software and communication issues in control systems.
• Knowledge of safety regulations and standards for industrial control systems.
• Excellent communication and customer-service skills; ability to manage customer expectations and document resolutions.
• Ability to work collaboratively with cross-functional teams and maintain composure under pressure.

Responsibilities

• Diagnose and resolve complex PLC/HMI/SCADA issues.
• Identify and report design, reliability and maintenance problems or software bugs to design and software engineering teams to facilitate root‑cause analysis and corrective action.
• Assist with control system networking, including configuring communication devices and integrating control hardware with enterprise systems; collaborate with electrical, mechanical and IT teams to ensure seamless integration.
• Respond to situations where first‑line support cannot isolate or fix problems in malfunctioning control systems.
• Develop and deliver training for the Field Engineering team on control system operation, maintenance, and configuration — building technical notes, how-to guides, and reference materials.
• Serve as a technical liaison to customers, providing guidance on operation, maintenance, and configuration of control systems; deliver remote training sessions and produce technical notes and how-to guides that improve customer understanding.
• Ensure that control systems comply with safety and regulatory standards (e.g., OSHA, NFPA, IEC) and advise customers on best practices for safe operation.
• Update knowledge base articles, create troubleshooting documentation and share insights with global support teams to build organisational knowledge.
• Stay current on emerging control technologies, PLC/HMI software and industry trends to incorporate the latest advancements into support practices.

Skills

PLCs

HMIs

SCADA

Ethernet

DeviceNet

Education

Bachelor's degree in electrical engineering or control systems

Tools

TwinCAT 3

Electrical schematics

Job description

ICON is seeking a Controls Engineer II in Austin, TX to design and maintain the diagnostic infrastructure for the fleet, including troubleshooting tools, telemetry dashboards, and predictive maintenance models.

This role serves as the escalation point for complex controls failures and acts as the technical authority across Field Engineering and customer teams. It reports to the Director of Engineering Services and requires collaboration with IT, electrical, and mechanical groups.