Controls Engineer II: Diagnostics & Escalations

ProfilHQ; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

ICON is seeking a Controls Engineer II, Engineering Services to design and maintain diagnostic infrastructure for the fleet, including troubleshooting tools, telemetry dashboards, and predictive maintenance models.

You will serve as the escalation point for complex controls failures across Field Engineering and customer teams, acting as the technical authority when standard support cannot resolve issues, based at ICON’s Austin headquarters.

Qualifications

• Bachelor’s degree in electrical engineering, control systems or related field.
• 3+ years in industrial automation or control systems support.
• Strong knowledge of PLCs, HMIs, SCADA and control network protocols.
• Ability to diagnose hardware, software and communication issues in control systems.
• Familiarity with safety regulations for industrial control systems.

Responsibilities

• Diagnose and resolve complex PLC/HMI/SCADA issues.
• Report design, reliability, and maintenance problems to engineering teams.
• Support control system networking and integration with enterprise systems.
• Provide advanced troubleshooting for malfunctioning controls.
• Develop Field Engineering training materials and deliver sessions.
• Act as a technical liaison to customers for operation and maintenance guidance.
• Ensure compliance with OSHA, NFPA, IEC standards.
• Update knowledge base and troubleshooting documentation.
• Stay current with emerging control technologies and trends.

Skills

PLCs

HMIs

SCADA

Industrial networks

Troubleshooting

Documentation

Cross-functional collaboration

Education

Bachelor's degree in electrical engineering or related field

Tools

TwinCAT 3

Job description

ICON is seeking a Controls Engineer II, Engineering Services to design and maintain diagnostic infrastructure for the fleet, including troubleshooting tools, telemetry dashboards, and predictive maintenance models.

You will serve as the escalation point for complex controls failures across Field Engineering and customer teams, acting as the technical authority when standard support cannot resolve issues, based at ICON’s Austin headquarters.