Senior Contract Enterprise App Support (Remote)

Motion Recruitment Partners LLC; Boston (MA); On-site; USD 90,000 - 125,000; Full time

Job summary

Motion Recruitment Partners LLC is seeking a Senior Contract Application Support Specialist to join its Enterprise Applications team in a fully remote capacity.

You will serve as the Tier 2/3 escalation point for complex application issues, supporting deployment, maintenance, governance, and lifecycle management of enterprise apps across Actuarial, Claims, Underwriting, Finance, and Contact Center operations.

Qualifications

• 5–7 years of experience in application support, systems administration, application engineering, or enterprise IT operations.
• Proven experience deploying, maintaining, patching, and supporting enterprise applications.
• Strong Tier 2/3 troubleshooting and incident resolution experience.
• Deep hands-on support experience with at least four of the following: Microsoft Teams/Exchange Online/M365/SharePoint Online/Oracle/Azure/Entra ID/Salesforce/Genesys.

Responsibilities

• Serve as the primary escalation resource for complex Service Desk tickets.
• Perform root cause analysis and coordinate resolution efforts for enterprise application incidents.
• Monitor application availability, performance, and system health.
• Support enterprise application deployments, upgrades, maintenance, and patching efforts.
• Build and maintain an accurate CMDB including application dependencies and ownership records.
• Develop and manage a centralized application catalog.
• Assist end users and technical teams with application-related support and training.
• Support Jira administration activities including workflows, permissions, and project configurations.
• Participate in change management and CAB processes.
• Collaborate with Infrastructure, Security, Architecture, and Operations teams.
• Assist with endpoint management and patching activities through Intune, Azure, and BigFix environments.
• Create and maintain technical documentation, support procedures, and knowledge-base articles.

Skills

Tier 2/3 support

Troubleshooting

Documentation

Communication

Independent work

Stakeholder management

Tools

Jira Service Management

ServiceNow

CMDB

SQL

Azure

BigFix

PowerShell

Python

Intune

AWS

Job description

Motion Recruitment Partners LLC is seeking a Senior Contract Application Support Specialist to join its Enterprise Applications team in a fully remote capacity.

You will serve as the Tier 2/3 escalation point for complex application issues, supporting deployment, maintenance, governance, and lifecycle management of enterprise apps across Actuarial, Claims, Underwriting, Finance, and Contact Center operations.