Senior Enterprise App Support Specialist

MRO; Norristown (Montgomery County); On-site; USD 67,000 - 91,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) Plan

Job summary

MRO is seeking an Application Support Senior Analyst to provide enterprise-level support for our healthcare product lines. The role focuses on resolving complex software issues, collaborating across teams, and ensuring data integrity in CMS/TJC submissions.

Qualified candidates have 5+ years in technical support, experience with EMR systems, and familiarity with ITSM tools such as Jira or ServiceNow. Competitive compensation and comprehensive benefits are offered.

Qualifications

• 5+ years in a technical support role, preferably healthcare.
• Experience with regulatory submissions (CMS/TJC) and EMR systems.
• Strong problem-solving skills and ability to troubleshoot complex software issues.

Responsibilities

• Resolve user-reported issues across MRO healthcare product applications using documentation and diagnostic tools.
• Coordinate with clinical, operational, compliance, and IT teams for data submissions and integrity.
• Create and update training materials and user guides to improve team support capacity.
• Deliver excellent customer service through timely communication and ticketing systems.

Skills

Issue resolution

SQL querying

ITSM tools

Microsoft 365

Web technologies

AI tools

Multitasking

Healthcare data

Education

Bachelor's degree

Tools

Jira

ServiceNow

Chrome DevTools

Job description

MRO is seeking an Application Support Senior Analyst to provide enterprise-level support for our healthcare product lines. The role focuses on resolving complex software issues, collaborating across teams, and ensuring data integrity in CMS/TJC submissions.

Qualified candidates have 5+ years in technical support, experience with EMR systems, and familiarity with ITSM tools such as Jira or ServiceNow. Competitive compensation and comprehensive benefits are offered.