Senior Content Strategy Lead — Remote

Lumen; Augusta (ME); Remote; USD 132,000 - 193,000; Full time

Job summary

Lumen is seeking a Senior Manager of Content Strategy to translate business priorities into clear, scalable messaging across programs, products, channels, and experiences. You will lead a team of content strategists and collaborate with Brand, Product Marketing, Communications, Digital Experience, and other functions to improve messaging effectiveness and audience understanding.

The role requires strong leadership, governance, and the ability to develop reusable content models, taxonomies, and

Qualifications

• 7+ years of experience in Content Strategy, Editorial Strategy, Information Architecture, Messaging Strategy, or a related discipline.
• 2+ years of experience leading content professionals, teams, or major content programs.
• Advanced knowledge of messaging architecture, content strategy, editorial practices, and audience communication.
• Experience developing and applying messaging frameworks and content-governance practices.
• Experience leading complex content initiatives across multiple functions.
• Experience improving content processes, systems, and reusable models.
• Experience presenting recommendations to senior stakeholders.
• Experience influencing decisions across functions without direct authority.
• Strong systems-thinking, planning, facilitation, and project-leadership capabilities.
• Experience operating in complex and fast-changing environments.
• Experience in B2B technology marketing or customer communication strategy preferred.

Responsibilities

• Translate business, brand, customer, and creative priorities into actionable content plans and audience-specific approaches across programs and channels.
• Apply and advance practices in messaging architecture, editorial strategy, voice and tone, taxonomy, information architecture, audience strategy, and content operations.
• Establish, apply, and improve standards for messaging, positioning, editorial quality, and content governance.
• Lead the development and adoption of content models, taxonomies, templates, and modular frameworks for personalization and reuse.
• Direct content strategy across customer journeys and omnichannel experiences to improve understanding and consistency.
• Coordinate across Creative and Business functions; present clear, evidence-based recommendations to senior stakeholders.
• Establish measures for messaging clarity and impact; create feedback loops to refine content approaches and team practices.
• Lead, coach, and develop content strategists, copywriters, and editorial contributors; manage resources and performance.
• Improve intake, prioritization, planning, governance, and resource-management processes for efficiency and quality.
• Lead unusually complex work across programs, audiences, products, and experiences to influence outcomes.

Skills

Content Strategy

Editorial Strategy

Information Architecture

Messaging Strategy

Leadership

B2B Marketing

Stakeholder Management

Decision Making

Systems Thinking

Cross-Functional Collaboration

Job description

Lumen is seeking a Senior Manager of Content Strategy to translate business priorities into clear, scalable messaging across programs, products, channels, and experiences. You will lead a team of content strategists and collaborate with Brand, Product Marketing, Communications, Digital Experience, and other functions to improve messaging effectiveness and audience understanding.

The role requires strong leadership, governance, and the ability to develop reusable content models, taxonomies, and