Senior Content Strategy Lead: AI-Driven Enterprise Messaging

Lumen; Boise (ID); Remote; USD 132,000 - 194,000; Full time

Job summary

Lumen is seeking a Senior Manager of Content Strategy to lead a team translating business priorities into scalable messaging and content solutions across channels and experiences. You will drive governance, editorial practices, audience strategy, and content systems while partnering with Brand, Product Marketing, Communications, and Technology to improve messaging effectiveness and team performance.

Working with senior leadership, you will set priorities, apply advanced expertise, and coach

Responsibilities

• Content and messaging strategy: Translate priorities into actionable content plans across programs, channels, and experiences.
• Functional leadership: Guide messaging architecture, editorial strategy, voice and tone, taxonomy, and content operations; advise stakeholders.
• Governance and consistency: Set standards for messaging, editorial quality, and content governance; resolve conflicts.
• Content systems and scalability: Lead content models, taxonomies, templates, and modular frameworks for personalization and reuse.
• Customer experience: Direct content strategy across journeys, identify gaps, and improve omnichannel consistency.
• Cross-functional partnership and influence: Align across creative and business functions; present recommendations to senior stakeholders.

Job description

Lumen is seeking a Senior Manager of Content Strategy to lead a team translating business priorities into scalable messaging and content solutions across channels and experiences. You will drive governance, editorial practices, audience strategy, and content systems while partnering with Brand, Product Marketing, Communications, and Technology to improve messaging effectiveness and team performance.

Working with senior leadership, you will set priorities, apply advanced expertise, and coach