Senior Content Operations Executive

Informagroupplc; New York (NY); On-site; USD 73,000 - 83,000; Full time

Benefits offered by this job

401k match

Health, vision and dental insurance

Parental leave

ESPP offering company shares at a 15%/

PTO and holidays

Job summary

Informa Festivals seeks a Senior Content Operations Executive to support delivery of a global fintech events portfolio, including Money20/20 USA. Based in our 605 Third Avenue office, you will be key in pre-show and on-site delivery, coordinating speakers, collateral, and guest experiences across time zones.

The role requires strong planning, attention to detail, and the ability to work in a fast-paced team.

Qualifications

• 1-2 years minimum experience in events or operations.
• Spanish speaking is a must.

Responsibilities

• Execute speaker onboarding for Money20/20 USA and bespoke events.
• Coordinate with marketing/product for speaker content across channels.
• Manage speakers inbox and support global shows.
• Produce speaker gifts and exclusive experiences.
• Lead post-show deliverables: feedback, testimonials, photos, follow-up materials.
• Direct speakers lounge and speaker-only areas onsite.
• Coordinate purchasing and shipment of speaker/content enhancements.
• Maintain regional and global speaker tracking documents.

Skills

Speaker coordination

Communication skills

Customer service

Team collaboration

Spanish language

Work under pressure

Job description

This role is based in our 605 Third Avenue office.

This Senior Content Operations Executive role will sit within the operations team within Informa Festivals to support the delivery of a global year-round portfolio of fintech events; including conferences, festivals and awards ceremonies. Including, but not limited to, Money20/20 and Fintech Americas.

In this role, you will be a core support both in the lead-up to and during the on-site delivery of the shows and award ceremonies.

Key accountabilities

• Execute comprehensive speaker onboarding for Money20/20 USA show and bespoke events, covering speaker hub updates, registration, profiles, VIP arrangements, and session coordination
• Partner with the marketing and product teams to ensure all marketing collateral featuring speakers and content is correct, including website, email campaigns, social media, and app
• Manage and maintain the speakers inbox throughout the show cycle's and support global shows
• Own the production and delivery of speaker gifts and exclusive experiences
• Oversee and lead on post-show deliverables, including gathering speaker feedback, testimonials, and distributing event photos and follow-up materials
• Direct speakers lounge, and exclusive speaker-only areas onsite at Money20/20 shows and special events
• Coordinate the purchasing and shipment of speaker/content enhancements
• Maintenance of speaker tracking documents; regional and global
• 1-2 years minimum experience
• Spanish speaking is a Must
• Demonstrated success in a role that requires strong planning, prioritization and implementation skills with focus on detail
• Ability to work in a high-performing, fast paced environment
• Works well within a team
• Self-motivated, accountable and sets own goals
• Good communication skills and great customer service
• Patient, calm and composed under pressure
• As this role supports across shows across the different time zones, alternative work hours will be required, as necessary
• On-site delivery, available to travel within the US, with potential expansion to the Netherlands and Asia.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $72,500- $82,500 based on experience.

This posting will automatically expire on 11/30/2026

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the ba