Senior Content Engineer, KnowledgeOps

Ladders; United States; Remote; USD 144,000 - 276,000; Full time

Benefits offered by this job

Equity participation in the company

Access to cutting-edge technology andツ

Opportunities for professional growth

Collaborative work environment with跨功能

Job summary

Ladders is seeking a Senior Content Engineer, KnowledgeOps to join a leader in the Telecommunications & Hardware space. You will shape how technical knowledge is structured, automated, and delivered across complex software platforms and internal assistant experiences.

You will partner with documentation leads to improve information architecture, automate content operations, and enable accurate, scalable self-service, focusing on making content usable by people and AI systems while driving

Qualifications

• Bachelor's degree or equivalent experience with 8+ years in technical writing for complex software.
• Hands-on with docs-as-code (Git, Markdown/RST) and CI/CD.
• Proficiency in Python or similar for automating content tasks and API integration.
• Experience applying LLMs to content workflows with AI reliability considerations.
• Strong information architecture and content modeling / taxonomy skills.
• Ability to read code and APIs to ensure documentation accuracy.
• Collaborative mindset to translate design intent into functional systems.

Responsibilities

• Collaborate to refine knowledge architecture and content models.
• Build and manage docs-as-code pipelines for authoring, validation, and publishing.
• Structure content for AI readiness, including RAG and internal assistants.
• Automate content lifecycle using LLMs and scripting for efficiency.
• Encode standards into templates and guided workflows over static docs.
• Transform tribal knowledge into playbooks and self-service paths.
• Measure outcomes to inform documentation improvements.

Skills

Docs-as-code

Python scripting

LLM integration

Information architecture

API documentation

Technical writing

Collaboration

Code reading

Education

Bachelor's degree or equivalent experience

Tools

Git

Markdown/RST

CI/CD

Job description

For our client, we are seeking a Senior Content Engineer, KnowledgeOps to join the team of a leader in the Telecommunications & Hardware space.

This role will shape how technical knowledge is structured, automated, and delivered across complex software platforms and internal assistant experiences. You will partner closely with documentation leads and cross-functional teams to improve information architecture, streamline content operations, and enable accurate, scalable self-service. The work will focus on making technical content more usable by both people and AI systems while improving efficiency, consistency, and trust. It is a highly technical content role that blends developer documentation, automation, and content strategy in a fast-moving environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $144,000 – $276,000 annually

Responsibilities

• Collaborate with documentation leads to refine knowledge architecture and content models
• Build and manage docs-as-code pipelines for authoring, validation, and publishing
• Structure content for AI readiness, including RAG and internal assistants
• Automate the content lifecycle using LLMs and scripting for efficiency and accuracy
• Encode standards into templates and guided workflows instead of static documents
• Transform tribal knowledge into playbooks and self-service paths
• Measure and analyze outcomes to inform documentation improvements

Qualifications

• Bachelor's degree or equivalent experience, plus 8+ years in technical writing or developer documentation for complex software platforms
• Hands-on experience with docs-as-code, including Git, Markdown/RST, and CI/CD
• Proficiency in Python or a similar language for automating content tasks and API integration
• Experience applying LLMs to content workflows with sound judgment on AI reliability
• Strong skills in information architecture, including content modeling and taxonomy
• Technical depth to read code and APIs and ensure documentation accuracy
• Collaborative mindset to translate design intent into functional systems

Benefits

• Equity participation in the company
• Access to cutting-edge technology and tools
• Opportunities for professional development and growth
• Collaborative work environment with cross-functional teams

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.