Senior Ai Content Manager

Golden Technology; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading tech firm located in Cincinnati, OH, is seeking a proactive Content Manager to oversee the creation and governance of content for an internal AI knowledge center. The role requires over 5 years of experience in content management and technical writing, specifically for software or AI projects. Ideal candidates will possess familiarity with Confluence and have strong collaboration skills. As a mid-senior level position, this full-time role offers opportunities to influence the structure and quality of technical documentation across teams.

Qualifications

• 5+ years of experience in content management, knowledge management, or technical writing for software, data science, or AI/ML projects.
• Proficient in Confluence, including automations and AI features.
• Experience with information architecture concepts and structured content methodologies.

Responsibilities

• Audit, categorize, and structure existing technical documentation and resources within the AI Hub.
• Develop and maintain user-friendly information architecture.
• Edit contributor content for clarity and professionalism.

Skills

Content management

Knowledge management

Technical writing

Collaboration

Attention to detail

Tools

Confluence

Job description

Golden Technology Inc – Talks about #talent, #recruiting, #recruitment, and #recruiterlife

We’re seeking a proactive and systems-minded Content Manager to oversee the creation, maintenance, and governance of content across our internal AI knowledge center.

This knowledge center is a centralized resource for AI-related tools, documentation, best practices, and learning materials, designed to empower teams across our organization. You will collaborate with subject matter experts, product managers, and engineers to ensure our content is clear, consistent, and accessible.

This role bridges knowledge management strategy, process design, content quality assurance, and technical writing to ensure our content ecosystem is accurate, consistent, and user-friendly.

The ideal candidate enjoys collaborating with cross-functional teams, and has a keen eye for both detail and design. You’ll play a key role in shaping how AI knowledge is documented, distributed, and maintained, guiding contributors, and continuously improving how information is shared across our organization.

Requirements

• 5+ years of experience in content management, knowledge management, or technical writing for software, data science, or AI/ML projects
• Must be proficient in Confluence, including automations and AI features.
• Experience building or maintaining centralized knowledge systems in technical environments.
• Familiarity with information architecture concepts and structured content methodologies (taxonomy, tagging, metadata, governance).
• Strong attention to detail, editorial judgment, and ability to simplify complex information.
• Excellent communication and collaboration skills.
• Ability to collaborate with technical and non-technical stakeholders.
• Experience with AI/ML concepts or tools is a plus.

Must-Haves

1. Experience with Confluence/Atlassian.
2. Tech background, strong familiarity with technical terminology.
3. Process/Coaching Experience.
4. Ability to partner with engineering, product, and design teams to translate technical concepts into clear, structured documentation.
5. Experience defining content standards and governance models.

Key Responsibilities

Content Organization

• Audit, categorize, and structure existing technical documentation and resources within the AI Hub.
• Develop and maintain a logical, user-friendly information architecture.
• Utilize tagging, links, and other macros to help users navigate through content.
• Standardize best practices for tagging, naming conventions, formatting, and content lifecycle management.
• Work closely with AI Hub stakeholders, engineers, and product managers to gather information and validate content.
• Facilitate content review cycles and incorporate feedback from technical and non-technical users.
• Provide frameworks, templates, checklists, style guides, and best practices for contributors.
• Provide hands on support for contributors.

Content Creation and Review

• Edit contributor content for clarity, formatting, professionalism, and audience. Ensure content adheres to standards.
• Write, edit, and update technical guides, FAQs, onboarding materials, and best practices for AI tools and workflows.
• Translate complex technical concepts into clear, concise, and engaging content for internal audiences.
• Ensure consistency, clarity, and accuracy across AI-related content areas.
• Improve the structure, discoverability, and readability of high-impact content used across engineering, design, and product teams.

Content Management

• Manage version control and updates for evolving AI tools and documentation.
• Ensure all content meets internal standards for quality, consistency, and accessibility.

Process Improvement

• Recommend and implement improvements to content workflows, templates, and publishing processes.
• Identify gaps in documentation and propose solutions to address them.
• Utilize Confluence automations and AI to streamline the contribution and review process.
• Define and continuously refine content governance, workflows, approval processes, and contributor enablement.
• Monitor content health and analytics to surface gaps, usage patterns, and improvement opportunities.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting

Industries

IT Services and IT Consulting

Location: Cincinnati, OH