Senior Content Design Lead

Capital One; New York (NY); On-site; USD 180,000 - 205,000; Full time

Job summary

Capital One’s Experience Design team is seeking a content designer to shape memorable product experiences that reinforce the Capital One brand with humanity and business value. You’ll co-create innovative solutions to complex problems and influence product strategy with your craft and leadership.

The ideal candidate has a strong portfolio and 5+ years in content design or UX writing, with experience leading design projects and contributing to a design system.

Qualifications

• At least 5 years of experience in content design, content strategy, or UX writing.
• Experience leading design projects or teams.
• Proficiency in design and prototyping tools such as Figma.
• Experience working with and contributing to an established design system.
• Ability to collaborate across product, tech and business partners.

Responsibilities

• Content Design Expertise: craft accessible digital content across websites, emails, and chat.
• Leadership: lead design projects and mentor junior team members.
• Human-Centered: balance partner needs with customer-centered solutions.
• Business-Focused: apply insights to business challenges and strategy.
• Problem-Solving: use data and tech constraints to drive impactful solutions.
• Collaboration: build partnerships across lines of business.
• Communication: present work to senior leaders using human-centered approach.

Skills

Content Design Expertise

Leadership

Human-Centered

Business-Focused

Problem-Solving

Collaboration

Communication

Prototyping Tools: Figma

Tools

Figma

Job description

Capital One’s Experience Design team is seeking a content designer to shape memorable product experiences that reinforce the Capital One brand with humanity and business value. You’ll co-create innovative solutions to complex problems and influence product strategy with your craft and leadership.

The ideal candidate has a strong portfolio and 5+ years in content design or UX writing, with experience leading design projects and contributing to a design system.