Senior Content Design Lead

Capital One; Richmond (VA); On-site; USD 150,000 - 171,000; Full time

Job summary

Capital One in Richmond, VA is seeking a senior content designer to shape memorable product experiences across digital and physical channels. You’ll lead design projects, mentor teammates, and partner with product, tech and business stakeholders to align content strategy with business goals.

This role emphasizes human-centered, inclusive design, data-informed decisions and clear communication. The position offers competitive compensation in the Richmond market and a seat at the table to

Qualifications

• At least 5 years of experience in content design, content strategy, or UX writing.
• 6+ years of experience in content design, content strategy, or UX writing.
• 5+ years of experience working with and contributing to an established design system.
• 6+ years of experience collaborating with product, tech and business partners.
• Experience leading design projects or teams.
• Proficiency in design and prototyping tools such as Figma.
• Experience working in heavily regulated, data heavy problem spaces.

Responsibilities

• Content Design Expertise: craft compelling, accessible digital content using UX writing and design systems.
• Leadership: lead design projects, mentor junior team members, build partnerships with cross-functional stakeholders.
• Human-Centered: balance partner needs with customer-centered, inclusive design.
• Business-Focused: apply insights on customers, competitors and market trends to business challenges.
• Problem-Solving: leverage data, tech, and emerging technologies to inform work.
• Collaboration: foster cross-functional collaboration across lines of business.
• Communication: present work to senior levels using a human-centered approach.

Skills

Content design

Leadership

Human-centered design

Business-focused

Problem-solving

Collaboration

Communication

Tools

Figma

Job description

Capital One in Richmond, VA is seeking a senior content designer to shape memorable product experiences across digital and physical channels. You’ll lead design projects, mentor teammates, and partner with product, tech and business stakeholders to align content strategy with business goals.

This role emphasizes human-centered, inclusive design, data-informed decisions and clear communication. The position offers competitive compensation in the Richmond market and a seat at the table to