Senior Consumer Loan Servicing Specialist

Automatic Data Processing, Inc.; Canton (MA); Hybride; USD 31 000 - 34 000; Plein temps

Avantages offerts par ce poste

Great Place to Work

Competitive pay

Health, dental, vision, life, and AD&D

401(k) plan with employer match

Paid time off and holidays

Tuition reimbursement and professional

Career development opportunities

Meaningful work and community impact

Résumé du poste

Automatic Data Processing, Inc. seeks a Loan Servicing Specialist II – Consumer in Canton, MA for a hybrid role with three days onsite weekly. You will manage complex consumer loan servicing tasks, ensure data accuracy, resolve issues, and mentor Level I staff.

The position requires 3–5 years in loan servicing, solid analytical and communication skills, and proficiency with MS Office. Competitive pay and comprehensive benefits accompany the role.

Qualifications

• 3–5 years of experience in loan servicing, banking operations, or financial services.
• Strong analytical and problem-solving skills.
• Clear communication skills and a collaborative approach to working across teams.

Responsabilités

• Perform advanced servicing activities across consumer loan products, including complex transactions, adjustments, and exception processing.
• Process and review payoffs, billing activities, and account maintenance to ensure accuracy and compliance.
• Reconcile general ledger accounts, research variances, and resolve discrepancies independently.
• Analyze servicing reports and identify issues related to payments, billing, and account status.
• Serve as a point of contact for escalated member and internal inquiries, providing resolution and guidance.
• Use servicing systems and vendor platforms to manage loan activity and ensure data integrity.
• Support specialized workflows such as lease servicing, GAP processing, and exception handling.
• Assist with quality control reviews and ensure adherence to policies and regulatory requirements.
• Identify and recommend process improvements to enhance efficiency and accuracy.
• Provide guidance and informal support to Level I staff.

Connaissances

Analytical

Problem solving

Communication

MS Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Automatic Data Processing, Inc. seeks a Loan Servicing Specialist II – Consumer in Canton, MA for a hybrid role with three days onsite weekly. You will manage complex consumer loan servicing tasks, ensure data accuracy, resolve issues, and mentor Level I staff.

The position requires 3–5 years in loan servicing, solid analytical and communication skills, and proficiency with MS Office. Competitive pay and comprehensive benefits accompany the role.