Senior Consumer Lending Manager

Cu Today, Llc; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Dominion Energy Credit Union in Richmond, VA is seeking a qualified Consumer Lending Manager to oversee the consumer lending department’s approval and decline process and to direct workflows ensuring service levels are met.

You will organize, plan, and supervise lending operations, coordinate staff, train, and align lending activities with regulatory requirements and risk management. Strong leadership and communication are essential.

Qualifications

• Bachelor’s Degree or a two-year college degree in Business or related field and 7+ years of work experience in lending origination or underwriting.
• Three to five years of supervisory experience.
• Strong understanding of loan origination, processing, and underwriting.
• Banking or Credit Union experience preferred.
• Strong attention to details.
• Ability to manage multiple tasks and deliverables with deadlines.
• Effective communication skills, verbal and written.
• Strong Microsoft Office skills (Excel, PowerPoint, and Word).

Responsibilities

• Oversee Consumer Loan department functions and staff; conduct performance appraisals and salary recommendations.
• Ensure appropriate staff scheduling.
• Assist members via in-person, phone, or email with loan applications.
• Review and approve/deny loan applications.
• Ensure compliance with laws and regulations governing consumer lending.
• Administer policies and procedures; follow up on corrective action.
• Monitor loan queues to meet SLAs and adjust as needed.
• Research and resolve loan servicing and accounting issues.
• Coordinate staff training to maintain department competency.
• Assist with audits (annual, quarterly, monthly).
• Stay abreast of new loan types and lending trends.
• Participate in developing lending and deposit business for the Credit Union.
• Act as point of contact for software and vendor support for the department.
• Implement updates to systems, forms, and procedures.
• Prepare reports and analytics for senior management.
• Support the annual budget process.
• Maintain documented procedures.
• Collaborate with Member Services and other departments to align lending with business objectives and risk management.
• Ensure efficiencies and effectiveness of processes.
• Keep upper management informed of area activities and issues.
• Ensure assignments and deliverables are completed on time.
• Perform other duties as assigned.

Skills

Lending origination

Underwriting

Staff supervision

Communication skills

Microsoft Office

Education

Bachelor’s degree or two-year college degree in Business or related field

Tools

Loan operating system experience

Job description

Dominion Energy Credit Union in Richmond, VA is seeking a qualified Consumer Lending Manager to oversee the consumer lending department’s approval and decline process and to direct workflows ensuring service levels are met.

You will organize, plan, and supervise lending operations, coordinate staff, train, and align lending activities with regulatory requirements and risk management. Strong leadership and communication are essential.