Consumer Lending Manager - Dominion Energy CU (Richmond, VA )

Cu Today, Llc; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Dominion Energy Credit Union in Richmond, VA is seeking a qualified Consumer Lending Manager to oversee the consumer lending department’s approval and decline process and to direct workflows ensuring service levels are met.

You will organize, plan, and supervise lending operations, coordinate staff, train, and align lending activities with regulatory requirements and risk management. Strong leadership and communication are essential.

Qualifications

• Bachelor’s Degree or a two-year college degree in Business or related field and 7+ years of work experience in lending origination or underwriting.
• Three to five years of supervisory experience.
• Strong understanding of loan origination, processing, and underwriting.
• Banking or Credit Union experience preferred.
• Strong attention to details.
• Ability to manage multiple tasks and deliverables with deadlines.
• Effective communication skills, verbal and written.
• Strong Microsoft Office skills (Excel, PowerPoint, and Word).

Responsibilities

• Oversee Consumer Loan department functions and staff; conduct performance appraisals and salary recommendations.
• Ensure appropriate staff scheduling.
• Assist members via in-person, phone, or email with loan applications.
• Review and approve/deny loan applications.
• Ensure compliance with laws and regulations governing consumer lending.
• Administer policies and procedures; follow up on corrective action.
• Monitor loan queues to meet SLAs and adjust as needed.
• Research and resolve loan servicing and accounting issues.
• Coordinate staff training to maintain department competency.
• Assist with audits (annual, quarterly, monthly).
• Stay abreast of new loan types and lending trends.
• Participate in developing lending and deposit business for the Credit Union.
• Act as point of contact for software and vendor support for the department.
• Implement updates to systems, forms, and procedures.
• Prepare reports and analytics for senior management.
• Support the annual budget process.
• Maintain documented procedures.
• Collaborate with Member Services and other departments to align lending with business objectives and risk management.
• Ensure efficiencies and effectiveness of processes.
• Keep upper management informed of area activities and issues.
• Ensure assignments and deliverables are completed on time.
• Perform other duties as assigned.

Skills

Lending origination

Underwriting

Staff supervision

Communication skills

Microsoft Office

Education

Bachelor’s degree or two-year college degree in Business or related field

Tools

Loan operating system experience

Job description

Consumer Lending Manager - Dominion Energy CU (Richmond, VA )

Published: September 9, 2026

Type: Full Time

Qualifications:

• Bachelor’s Degree or a two-year college degree in Business or related field and 7+ years of work experience in lending origination or underwriting.
• Three (3) to Five (5) years of relevant experience including supervisory experience.
• Strong understanding of loan origination, processing, and underwriting.
• Loan Operating system experience.
• Banking or Credit Union experience preferred.
• Ability to manage multiple tasks and deliverables with set deadlines.
• Effective communication skills, verbal and written.
• Strong attention to details.
• Ability to exercise tact and responsibility with handling confidential information.
• Strong Microsoft office skills (Excel, PowerPoint, and Word).

Responsibilities:

1. 1. Oversee Consumer Loan department functions and supervises department staff; conducts performance appraisals and recommends salary adjustments and/or promotion.
2. 2. Ensure appropriate staff scheduling.
3. 3. Assist members via in-person, phone, or email with loan applications.
4. 4. Reviews and approve/deny loan applications.
5. 5. Ensure the credit union’s compliance with laws and regulations governing consumer lending, and all other applicable areas.
6. 6. Ensure that policies and procedures are properly administered, and procedures are followed. Follow up on corrective action when necessary.
7. 7. Monitors loan queues to ensure SLAs are met and adjustments are made when needed.
8. 8. Performs research and resolution when needed for loan servicing and/or accounting issues.
9. 9. Coordinate and assist with staff training to maintain top competency in the department.
10. 10. Assist with annual, quarterly, and/or monthly audits.
11. 11. Stays abreast of new types of loans, lending trends, and other financial services and products to better meet members’ needs.
12. 12. Participates in developing lending and deposit business for the Credit Union.
13. 13. Function as a point of contact for applicable software and support vendors for the department.
14. 14. Implement updates to systems, forms, and procedures when requirements and/or needs change.
15. 15. Prepare reports and other analytics for senior management as requested.
16. 16. Support the annual budget process.
17. 17. Maintain documented procedures in areas of responsibility.
18. 18. Collaborate with Member Services and other departments to ensure alignment of lending activities with overall business objectives and risk management.
19. 19. Ensure efficiencies and effectiveness of processes in areas of responsibility.
20. 20. Keeps upper management informed of area activities and of any significant problems.
21. 21. Ensure assignments and/or deliverables are completed on time and as scheduled to ensure department and Credit Union deadlines are met.
22. 22. Performs other job duties as assigned.

Location: Richmond , Virginia

Dominion Energy Credit Union seeks a qualified Consumer Lending Manager to oversee the approval and declines of consumer and indirect loan applications. He/She will be responsible for the organizing, planning, and directing of the credit union’s consumer lending department processes and work low to ensure service level agreements are met. Monitor the activities of team members by assigning work, answering questions, solving problems, helping with complex questions, explaining policies and procedures to members and staff.