Senior Consultant, Performance Improvement

Nordic Global; United States; On-site; USD 95,000 - 140,000; Full time

Job summary

Nordic Global is seeking a Senior Consultant for its Performance Improvement practice within Strategic Advisory Services. The role focuses on solving complex clinical, financial, and operational challenges for healthcare clients, with leadership of workstreams and collaboration with clinicians, technologists, and executives.

You will build analyses, map workflows, design use cases, and research industry changes, while mentoring junior staff and contributing to tool development.

Qualifications

• Bachelor’s degree required, with a preference in data sciences, finance, business, healthcare administration or related field.
• 4+ years of experience in the healthcare industry (e.g., healthcare organization, consulting) preferably within hospital administration (finance, supply chain, HR, decision support, informatics) or revenue cycle (billing/denials management).

Responsibilities

• Partner with PI team members to implement advisory solutions and demonstrate value during client engagements.
• Develop project artifacts including workplans, status reports, decision and risk logs.
• Create complex analytical models to address healthcare problems.
• Produce financial analyses, statistical reports, visualizations, and client-ready deliverables.
• Facilitate client interviews and meetings.
• Identify opportunities for improvement and provide implementation recommendations.
• Deliver high-quality, client-ready work products and contribute to knowledge capital.

Skills

Communication skills

Collaborative

Creativity

Presentation skills

Independent work

Multitasking

Attention to detail

Education

Bachelor’s degree (data sciences/finance/healthcare administration)

Tools

PowerBI

Tableau

SQL

Python

EMR (Epic/Cerner/Meditech)

ERP (Oracle/Infor/Workday)

Job description

Make a difference. Be happy. Grow your career.

THE ROLE

Performance Improvement (PI) Practice within Nordic’s Strategic Advisory Services (SAS) is responsible for helping healthcare organizations address some of their most challenging strategic, clinical, and operational problems for clients across the healthcare ecosystem.

Members within our PI project teams wear multiple hats to deliver quality work, including building insightful data analyses, gathering requirements, mapping workflows, designing use cases, and researching the latest changes impacting the healthcare industry. As such, our Senior Consultants are expected to:

• Think creatively and support the delivery of a wide range of strategic initiatives
• Have strong communication and collaboration skills as they work closely with client end-users, technical developers, clinical providers, and senior leadership
• Demonstrate qualitative and quantitative management consulting skills
• Lead workstreams and facilitate client-facing meetings
  
  

With guidance and mentorship from project and practice leadership, the Senior Consultant role provides individuals with extensive opportunities to gain experience across clinical, financial, patient experience, and technical solutions sought after within the healthcare industry to improve wellness and care for all.

Key Responsibilities

A Consultant within PI will be responsible for, but not be limited to:

• Partner with PI team members to implement advisory solutions and demonstrate the value of the solution throughout the client engagement.
• Collaborate with project leadership to develop and maintain project management artifacts including but not limited to workplans, status reports, decision and risk logs
• Create complex analytical models to drive unique solutions to complex healthcare problems
• Develop detailed financial analysis, statistical reports, visualizations, and presentations for both internal team and client review
• Facilitate client interviews and meetings
• Conduct detailed analyses to identify specific opportunities for improvement, as well as implementation recommendations
• Consistently deliver work products that are high-quality and client-ready
• Contribute to practice knowledge capital and tool development
• Develop and update related work plans, issue logs, status reports, and related initiative trackers.
• Review and validate conducted analyses and client deliverables before submission
• Complete quality reviews on team member work products before delivery to client personnel, validating team member findings and observations, and corroborate team member process improvement and analytic activities
• Mentor junior resources
• Demonstrate and embody Nordic’s maxims
  
  

MINIMUM REQUIREMENTSEducation & Industry

• Bachelor’s degree required, with a preference in data sciences, finance, business, healthcare administration or related field
• 4+ years of experience in the healthcare industry (e.g., healthcare organization, consulting) preferably within hospital administration (e.g., finance, supply chain, HR, decision support, informatics) or revenue cycle (e.g., registration/patient access, HIM, coding, revenue integrity or billing/follow-up/denials management)
  
  

Professional Attributes

• Strong communication skills (i.e., excellent listener, comfortable speaking to groups, able to drive client meetings)
• Collaborative work style (e.g., able to work with business, technical and clinical resources)
• Creativity and critical thinking in solving complex problems
• Strong presentation development skills (e.g., translating data to information, identifying themes, storyboarding)
• Ability to work independently as well as within a team environment
• Ability to balance multiple assignments at the same time
• Attention to detail and able to quickly pivot assignments based on changing priorities
  
  

Core Software Skills

• Strong expertise using Microsoft Office products
• Prefer experience working with EMR (e.g., Epic, Cerner, Meditech) or ERP solutions (e.g., Oracle, Infor, Workday)
• Demonstrated knowledge using some of the following tools:
• GenAI Assistants (CoPilot)
• Analytical (PowerBI, Tableau)
• Programming languages (SQL, Python)
  
  

Additional Details

• Travel up to 20% of the time.
  
  

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.