Senior Consultant, Patient Experience & Transformation

Qualtrics; United States; Hybrid; USD 126,000 - 153,000; Full time

Benefits offered by this job

Career action planning

Healthcare premium coverage

Wellness allowances

Job summary

Qualtrics in the United States seeks a Senior Consultant, Patient Experience to own end-to-end engagements, translate patient experience analytics into actionable roadmaps, and partner with C-suite leaders to drive measurable improvements across healthcare client programs.

This role offers opportunities to mentor teams, grow client pipelines, and shape innovative consulting tools, while delivering high-impact outcomes and sustaining knowledge transfer across client organizations.

Qualifications

• 8+ years of healthcare industry experience
• Experience managing end-to-end consulting engagements (scope, timeline, budget, outcomes) is preferred
• Hands-on business development or proposal development experience
• Deep domain expertise in patient experience data, analytics and methodologies
• Experience leading improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains
• Ability to travel up to 75%

Responsibilities

• Lead end-to-end client engagements from inception to completion with quality and on-budget delivery
• Drive business development and pipeline growth by identifying client needs and crafting strategic proposals
• Deliver executive-level strategic insights from healthcare data and analytics
• Facilitate high-impact training and workshops for executives and clinical leaders
• Innovate internal consulting tools, frameworks and technologies to improve offerings
• Maintain delivery and utilization goals while upholding quality benchmarks

Skills

Healthcare consulting

C-suite engagement

Business development

Client relationship management

Education

Bachelor's degree

Job description

Qualtrics in the United States seeks a Senior Consultant, Patient Experience to own end-to-end engagements, translate patient experience analytics into actionable roadmaps, and partner with C-suite leaders to drive measurable improvements across healthcare client programs.

This role offers opportunities to mentor teams, grow client pipelines, and shape innovative consulting tools, while delivering high-impact outcomes and sustaining knowledge transfer across client organizations.