Consultant, Patient Experience

OpenKrill; United States; Hybrid; USD 110,000 - 180,000; Full time

Benefits offered by this job

Career Action Planning

Healthcare premium coverage

Wellness allowances

Job summary

Qualtrics seeks a Consultant, Patient Experience to translate healthcare data into actionable strategies that improve patient outcomes. You will work with C-suite clients and internal teams to deliver high-impact engagements, build trusted relationships, and drive measurable improvements in care delivery.

You will facilitate executive workshops, craft compelling recommendations, and contribute to new consulting tools while traveling up to 75% as needed.

Qualifications

• 5+ years of healthcare experience and knowledge of market trends.
• Experience using patient data, analytics, and methodologies to drive change.
• Proven track record in management/strategic consulting with business development exposure.
• Strong executive presentation, workshop facilitation, and analytical skills.

Responsibilities

• Lead high-impact patient experience engagements and develop implementation roadmaps.
• Synthesize complex data into executive-level presentations and recommendations.
• Facilitate trainings and workshops for providers, staff, and leadership teams.
• Expand client relationships and pipeline to grow practice revenue.
• Contribute to internal consulting methodologies and new tools.
• Maintain engagement excellence and meet utilization targets.

Skills

Healthcare experience

Patient data analytics

Consulting experience

Executive presentation skills

Workshop facilitation

Education

Bachelor's degree

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Consultant, Patient Experience

Why We Have This Role

Patient experience directly drives overall healthcare quality, provider engagement, and operational success. In this role, you will help healthcare organizations transform their patient experience strategy by translating data into actionable insights and high-impact improvement initiatives. Working alongside C-suite executives, healthcare providers, and our internal Strategic Consulting practice, you will lead high-impact client engagements that drive measurable results. If you are passionate about applying strategic consulting principles to solve complex challenges in healthcare, this role gives you the platform to make a lasting difference.

How You’ll Find Success

• Translates Insights to Strategy: Easily connects patient experience data and analytics to actionable, real-world execution plans for executive leaders.
• Builds Trusted Relationships: Rapidly establishes credibility and trust with C-suite executives, boards, and clinical teams to serve as an advisor.
• Takes Initiative: Understands overall client outcomes, gets context rapidly, and works entrepreneurially to lead high-impact engagements.
• Facilitates with Impact: Highly engaging facilitator and trainer capable of leading dynamic executive presentations and workshop sessions.
• Collaborates Across Teams: Connects the right internal subject matter expertise, tools, and technologies to solve unique client priorities.
• Identifies Growth Opportunities: Proactively identifies emerging market trends and needs to help expand client relationships and consulting offerings.

How You’ll Grow

• Expand your strategic consulting expertise across diverse healthcare systems, boards, and C-suite leadership teams.
• Deepen your mastery of healthcare analytics, patient experience methodologies, and performance improvement frameworks.
• Contribute directly to internal innovation by creating new consulting methodologies, tools, and solution offerings.
• Gain hands-on business development experience and mentorship from senior leadership (Associate Principals, Principals, and Partners).

Things You’ll Do

• Drive Strategic Patient Experience Initiatives: Lead high-impact client engagements to deliver world-class patient experience consulting, diagnostic assessments, and execution roadmaps.
• Influence C-Suite Decision Making: Synthesize complex quantitative and qualitative healthcare data into compelling executive-level presentations and recommendations.
• Facilitate Change Management & Capability Building: Serve as an expert trainer and workshop facilitator to upskill client providers, staff, and leadership teams.
• Expand Client Relationships & Pipeline: Proactively identify client needs and partner internally to deliver comprehensive solutions that drive practice revenue growth.
• Advance Consulting Methodology: Contribute to internal innovation efforts to build, test, and deploy new consulting tools, technologies, and framework offerings.
• Maintain Engagement Excellence: Consistently deliver high-quality outputs while managing personal utilization to meet established performance targets.

What We’re Looking For On Your Resume

• 5+ years of relevant healthcare industry experience, with deep familiarity with healthcare market trends.
• Demonstrated expertise using patient experience data, analytics, and methodologies to drive organizational change.
• Prior experience implementing improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains.
• Proven track record in management/strategic consulting (strongly preferred), including consulting business development exposure.
• Strong background in executive-level presentation, workshop facilitation, and qualitative/quantitative analytical methods.
• Bachelor’s degree required; ability to travel up to 75%.

What You Should Know About This Team

• High-Impact Healthcare Mission: We partner directly with C-suite healthcare leaders to solve some of the most critical challenges in patient experience, safety, and operational performance.
• Collaborative & Multi-Disciplinary: We operate in dynamic teams that connect specialized tools, cross-functional experts, and data-driven insights to deliver maximum client value.
• Culture of Continuous Innovation: We actively encourage team members to refine our methodologies, invent new frameworks, and influence how our consulting practice evolves.
• Direct Access to Practice Leadership: You will work directly with Associate Principals, Principals, and Partners who are committed to mentoring and advancing your career trajectory.

Our Team’s Favorite Perks and Benefits

• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics.
• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
• Variable allowances for wellness, meals, transportation, and more.

The Qualtrics Hybrid Work Model: While this role is exempt from working in office, our hybrid work model remains elegantly simple for the rest of the company: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.