Senior Consultant, Patient Experience

OpenKrill; EE. UU.; Híbrido; USD 120.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Hybrid work model

Career growth opportunities

Descripción de la vacante

Qualtrics is seeking a Senior Consultant, Patient Experience to own strategic transformations in healthcare, translating analytics into actionable roadmaps and leading client engagements with C-suite partners. You will mentor teams, expand client pipelines, and drive measurable improvements in patient and employee experience.

You will work with internal Strategic Consulting leaders to deliver value, mentor staff, and shape new offerings while supporting growth across healthcare accounts.

Formación

• 8+ years of healthcare industry experience with understanding of delivery models.
• Proven track record managing end-to-end consulting engagements.
• Hands-on business development and client relationship growth experience.
• Deep experience with patient experience data, analytics, and methodologies.
• History of leading improvement initiatives across Experience, Safety, Engagement, Quality, or Performance.

Responsabilidades

• Lead end-to-end client engagements from inception to completion.
• Drive business development and pipeline growth with cross-functional teams.
• Deliver executive-level strategic insights and recommendations.
• Facilitate high-impact training and leadership workshops.
• Innovate practice methodologies and contribute to internal R&D.
• Maintain utilization goals while upholding quality benchmarks.

Conocimientos

Healthcare experience

End-to-end consulting

Business development

Analytics

Leadership

Educación

Bachelor's degree

Descripción del empleo

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Consultant, Patient Experience

Why We Have This Role

Patient experience directly shapes the success and quality of modern healthcare organizations. In this senior role, you will take full ownership of driving strategic transformations, translating complex patient experience analytics into clear, high-impact execution roadmaps. You will manage end-to-end consulting engagements, partner directly with C-suite leaders and boards, and expand client pipelines while driving core business growth. Working alongside internal Strategic Consulting leaders, you will mentor team members and deliver measurable improvements in patient and employee experience. If you are eager to lead end-to-end engagements and shape the future of healthcare consulting, this role offers the platform to make a lasting impact.

How You’ll Find Success

• Owns End-to-End Delivery: Flawlessly manages client engagement scope, timelines, budgets, deliverables, and measurable outcomes.
• Influences at the C-Suite Level: Builds and sustains trusted advisor relationships with executive leaders, health system boards, and clinical teams.
• Drives Business Development: Proactively identifies market trends and client needs to originate opportunities, grow pipelines, and expand account revenue.
• Translates Analytics to Strategy: Masterfully converts complex quantitative and qualitative data into compelling executive-level strategy and recommendations.
• Fosters Collaborative Innovation: Connects internal cross-functional expertise and tools to client priorities while contributing to proprietary consulting methodologies.
• Facilitates Transformation: Dynamic trainer and workshop facilitator capable of driving meaningful engagement and sustainable knowledge transfer across all organizational levels.

How You’ll Grow

• Step into senior engagement ownership, managing comprehensive project scope, budgets, and cross-functional team delivery.
• Sharpen your strategic business development and account growth capabilities working alongside Principals and Partners.
• Pioneer and scale new consulting frameworks, analytics tools, and service offerings for the broader Strategic Consulting practice.
• Deepen executive leadership influence by guiding C-suite executives and health system boards through complex organizational change.

Things You’ll Do

• Lead End-to-End Client Engagements: Direct complex consulting projects from inception to completion, ensuring quality, budget adherence, timeline execution, and impactful outcomes.
• Drive Business Development & Pipeline Growth: Identify client needs, craft strategic proposals, and partner internally to expand account relationships and increase practice revenue.
• Deliver Executive-Level Strategic Insights: Transform healthcare data and analytics into executive briefings, strategic roadmaps, and actionable recommendations.
• Facilitate High-Impact Training & Workshops: Lead engaging executive sessions, clinical training, and leadership workshops to embed long-term operational capabilities.
• Innovate Practice Methodologies: Contribute directly to internal R&D by creating, testing, and deploying enhanced consulting tools and technologies.
• Achieve Delivery & Utilization Goals: Maintain personal and engagement utilization standards while upholding rigorous quality benchmarks across all client work.

What We’re Looking For On Your Resume

• 8+ years of relevant healthcare industry experience with a deep understanding of market trends and healthcare delivery models.
• Proven track record managing end-to-end consulting engagements (scope, timeline, budget, outcomes), with prior management consulting experience strongly preferred.
• Hands-on experience with business development, client relationship expansion, or proposal development in a consulting environment.
• Deep domain expertise in patient experience data, analytics, and methodologies.
• Demonstrated history of leading improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains.
• Bachelor’s degree required; ability to travel up to 75%.

What You Should Know About This Team

• High-Impact Strategic Ownership: We partner directly with executive leaders and health system boards to solve their most critical patient experience and operational challenges.
• End-to-End Leadership Culture: Senior team members own full engagement lifecycles, giving you autonomy to drive strategy, client growth, and project delivery.
• Focus on Methodological Innovation: We continuously refine our offerings, giving you a direct voice in building new consulting tools, technology integrations, and frameworks.
• Collaborative Senior Leadership: You will work side-by-side with Associate Principals, Principals, and Partners in an environment dedicated to executive mentorship and practice growth.

Our Team’s Favorite Perks and Benefits

• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics.
• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
• Variable allowances for wellness, meals, transportation, and more.

Qualtrics Hybrid Work Model

While this role is exempt from working in office, our hybrid work model remains elegantly simple for the rest of the company: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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